October 2023 by Robert Sylvester
Awful, slow service and always dirty inside. The queue needs to almost out the door before they put a second person on the counter.
July 2023 by Ryan Robson
Since 9am this morning being phoning and no one answers the phone sitting there ignoring it,I?m phoning for a reason to see if my prescription is there as I can?t get out the house need to answer the phone complaint raised about this
May 2023 by Kat Bee
Where do I begin ? First of all I have telephoned constantly and no one answers the telephone lines. When It has been answered the pharmacist has little or no idea of what they are doing. They have messed important medication up On numerous occasions which I have lost track of they blame the doctors constantly. Queuing is shocking while the staff are laughing and chatting in the back quite blatant. Medication has been constant battle with the chemist to get right. I have had to telephone the doctors because the chemist has got it wrong yet again. I have been basically called a liar. A total lack of communication the worst chemist in stoke on Trent one word diabolical. Avoid I would rate a 0 if possible
May 2023 by ABOLANLE AKINTUNDE
Staffs respond to you well and the staffs are really niceIt is a small boots so you don't get all you need everytime but aside from that...it is a really nice boots
April 2023 by Debra Salmon
The staff were very helpful and friendly. It's just a shame there isn't more of them to help with the queues
February 2023 by Gemma Jones
They definitely dont rush had wait from 11:00 when doctors sent prescription next door till 3:00 just to get antibiotics for my son
February 2023 by Ryan Mcvicker
They need get some more trained staff they have one till on to a que of 18 people waiting it?s disgusting. You wait for over half hour in the que to then be told come back this afternoon for collect your meds from 10am in the morning.I then wait at the end of the counter waiting for ask to see the pharmacists and no one come to me just kept looking at me and serving other people.Get more staff and put more on the till. Official complaint incoming
December 2022 by Lynsey Rawlingson
Staff are great but nowhere near enough of them. Queues are always horrendous and usually only one person on the till. Huge patient list so instead of queuing for half an hour once my prescription has been sent over by the doctor only for them to print it off and tell me to come back in 45 minutes I now call so they print it off. Otherwise I'm queuing for ages twice. Phone service is fine.
December 2022 by Christopher Giannasi
It is very rare that the people in this chemist will answer the phone unfortunately today been boxing day. The website says that it is open today. If I was you I wouldn't bother because it is closed
August 2022 by Dorian Ostoja
Always one person on the till. Completely nightmare is there. Huge waist of time.
June 2022 by Tanya Nicholls
There is ALWAYS a huge que every time I go in, and you can very rarely get through on the phone.Today took me 18 attempts throughout the day.Staff are lovely and polite and hard working, but there is no where near enough staff to cope with the workload
June 2022 by S Parvez
Sorry to everybody if I hurt anybody please forget me thanks
February 2022 by PAULINE HARRISON
Don't wait long for prescription items, about 30min the longest I've waited here. Never had a problem with this chemist unlike Lloyd's on Werrington Road, you have to wait a week for your prescription items, now that's what I call very bad service
January 2022 by Vla N
Just went there for some pregnancy related prescriptions, got turned away - We are very busy at the moment , come back in an hour or two. There where 6 staff on the back, wondering around like a headless flies!
November 2021 by Tony Bradbury
this pharmacy would fit in nicely in a third world country, the place is dirty on the outside and depressing one he inside, a full 80% of the people in fromt of me didn't get what they came for, I didn't get mybl flu jab due to my own mistake but the attitude of the staff was poor, very poor.this place needs a new pharmacy from one of the new up and coming company's, not this dinosaur.canceled my appointment, I would rather the cash go to another company.
