January 2024 by Chris Toft
The absolute peak of customer disappointment, the chances that burger king could of accidently assembled a more incompetent,uncaring, uninterested team of staff and places them all in one restaurant defies belief. Had multiple bad experiences here and following the latest visit I have to have my say. Greeted by a child on the speaker asking me to wait multiple times while chewing gum and making weird clicking noises then told packets of sauce are now 30p which is disgraceful ( in their defence that's probably a head office decision) and the 2 for one whopper offer on the app is subject to sugar tax if you want coke. Waited 30 mins for them to bring it out and it was cold as balls! Like a lot of places nowadays they prioritise Uber eats and deliveroo and it seems the customers that want to go to the actual restaurant are more of an annoyance. I ate in my car this time due to the last visit the seating area was sticky with food and wrappers everywhere.The one in Freeport is the only other one in the area that I know of but the lack of a drive through is an inconvenience that I will suffer from now on. Well done too all the staff of Hanley burger king for showing everyone else everywhere how not to do it
January 2024 by Amanda Stoddard
Great service but dirty tables, even when cleaned, not cleaned properly so felt quite grubby. Bin full and staff member had to be told by someone to empty it. Could just be that one staff
December 2023 by Susan Cookson
Food good, but needs to be warmer. Service good. Atmosphere was awful because it was empty due to a freezing cold
December 2023 by Captain Caveman
Poor service, ordered 2 meals, one was missing the chips and came cold, no ice in the drinks machine plus hardly any drinks available and the ones that they did have were flat and warm. We were the only customers there yet the tables were still dirty with leftovers, to top it off the building was freezing, no heating on at all. I enjoy a good meal from Burger King but this meal was definitely not worth the money we paid.
November 2023 by Arpad Beko
Ordered 2 and you get 1, when you contact them they say that you will receive an email, but they don't specify in how many years!?I do not recommend!?
November 2023 by Amal G Jose
Fastfood restaurant located close to Hanley. Located inside the Century Retail park. Plenty of parking space available. This store does not have kiosk to do order. We will have to go to the counters. Also the burger King app never worked for me. Tried several times and end up ordering from the counter. This shop is not too crowded. So not very difficult to order through the counter.Parking: Plenty of free parking space available outside the shop. Located inside Century Retail parkKid-friendliness: Not too crowded and this is located away from the city traffic. So it is easy to find a seat to sit with kids and family.
October 2023 by Chloe Tolley
Went through drive through an service was really quick, that is the only positive comment I have! I ordered a double cheese burger and loaded fries which came to just under £10 which I thought was ridiculous..... the burger had no sauce and I wasn't offered any and the fries were over salted and it only over powered the cheese sauce the portions were tiny and I was left feeling robbed..... McDonald's is definitely the way forward
October 2023 by bru prime
Was disappointed with portion of chips . If that's a large portion, the normal size must be tiny . For £11.25 ( burger chips and coke )? I felt a tad
October 2023 by Time Lord 2905
OK the food is Great here but what I did not like was I was waiting a few minutes at the till while about 4 or 5 staff where chatting not a one of them noticed I was waiting be served even though they where in front of me and i had other impatient customers behind me at the drinks machine sorry there is only 1 drinks machine other than that food is excellent and the prices are very good and the food amount is plentiful
October 2023 by Rebecca Durrant
Dirty, slow staff, no communication. Order was sat on shelf for 10 plus minutes going cold. Shame because we prefer burger king over other leading fast food burger places.
October 2023 by James Lancaster
Feels like the interior hasn't been refurbished since the mid 2000's but it's a burger king, decent enough fast
October 2023 by James
Well this place has really gone down unfortunately. We waited half an hour for a kids burger meal and onion rings. We watched what could of been 15 to 20 delivery drivers being served while majority of the customers inside the store stood unnoticed after they had ordered. I would not recommend walking inside as you feel like a second class citizen and pay top dollar for the pleasure. Come on guys its an easy fix you serve a nice burger but please understand that we expect a decent service
October 2023 by Emma Brayford
Food came piping hot, great friendly service and helpful. The restaurant was clean and tidy.
October 2023 by Lee Banks
Very fast service compared to Mac Donald's . Food was great quality and piping
October 2023 by jacqueline gallier
My bun was hard and lettuce discolored. The staff were too busy to serve moaning about a home delivery
