this is a joke queing for over 20 mins to withdraw money out. this is all due to them closing our local branches. so now we have to travel into a city centre pay for parking and wait forever
October 2016
Very slow counter service not happy with it at all
July 2016
Absolutely dreadful customer service at the Hanley branch. My partner and I went in to open a joint current account with a lady called Emma. The ID my partner provided wasn't sufficient (fair enough), and so he took in another piece of ID a few days later. We waited and heard nothing at all. We sent 2 emails and also... read full comment