June 2023 by Caroline farnell smith
Great stock levels, top quality service.
May 2023 by Robert Dunning
Very helpful staff and showroom nicely displayed
February 2023 by John Lockett
Good quality items plenty of things to choose from at reasonable prices
December 2022 by Nicola Watson
Fab place all you ever need and more for pottery, the staff are delightful and so helpful.A joy to visit ?
November 2022 by Amanda Whitworth
Terrible customer service. I will never order from them again. Treated from start to finish as just an annoyance. Let me down. Clearly not interested in my custom.
November 2022 by Phyllis Hall
Lived in alum chine Westbourne, lovely place ,lovely people.
April 2022 by Sarah Davis
Lovely staff couldn't be more helpful. I don't know what I expected but thought it may have been a bigger shop?
April 2022 by Animated Science
Super shop and great products.
April 2022 by Sarah Aston
Lovely staff couldn't be more helpful. I don't know what I expected but thought it may have been a bigger shop?
December 2021 by Carol Mekie
I would like to share a letter with you that my husband wrote to Cromartie. Their after sales service is 5 star and we couldn?t recommend them highly enough.
Gents,
Apologies for the radio silence since receiving our replacement thermocouple last week, but I wanted to see the results of our first firing with the newly re-vamped kiln. I can report that the new controller works beautifully, thank you all very much indeed! Carol and I have really appreciated the support and patience you have all shown in helping us get this old kiln back into service ? it has been totally beyond expectations and beyond what you could have done, and we basically have a new kiln for a fraction of the price. It has opened up so much more we can do with the kiln, when we were hoping just to get the old sitter working again. Where best for you guys can I leave a glowing review? So few merchants will go the extra mile like you guys have. All I can say, again, is thank you ? I have a very happy Mrs M.
July 2021 by Paul Bagley
Friendly unloaded quick no hassle
July 2021 by Simon Anderson
Very knowledgeable and helpful
June 2021 by Alex Carter
A genuine warning to avoid at all costs if ordering anything more than a cheap trinket online.Terrible customer service.I placed an order for a relatively expensive item for next day delivery. The following day I get a call explaining that next day delivery is currently unavailable. (To which I was very understanding). I asked if the order was still being despatched to which the response was "yes"... I didn't receive any notification of despatch within 24hrs so I call to check on the status... The items have still not been shipped!From the customer service representatives? tone of voice and general attitude I got the impression that ?I was a nuisance and they had better things to be doing?. I don?t even recall an apology for the delays and inconvenience.I sensed that they were much more interested in positioning to hand-off any responsibility for delays to their chosen courier, rather than acknowledging that they are ultimately responsible for their customers experience.Take your hard-earned cash elsewhere! Take it to a business that will appreciate it and make the effort to ensure you?re satisfied with the transaction.
June 2021 by Mark Cartlidge
Brilliant very happy friendly staff.
April 2021 by Caroline Wright
Superb company and service. Same effort and care taken when I buy a block of clay from them or a £3000 kiln. Great people. Very professional.
