September 2023 by lucia batkova
Not helpful at all if you need something you need to ring customer service
April 2023 by Shanley Hetherington
Tried to ring the store before arriving and no answer. Got to the store all 3 female staffs were in the staff room having a natter while no staff on the shop floor. Then I approach the botox lady and she refused to help me with my plan. Said it wasn't her issue becuase another store had built my plan on my account. So then I went to explain I had tried to phone ee but couldn't get through so she presit tell me that I would have to wait for someone to pick up on customer service which I had already tired for 2 hours. And then basically told me it wasn't her problem and proceeded with her conversation in the back. I have been with ee for 5 years now and not once had an issue until now. EE YOU NEED BETTER STAFF IN HANLEY. Thankfully they have an amazing team in newcastle to help.
February 2023 by Santanu Pal
Did not show me how to turn airplane mode off. She could not add/activate FM radio on my phone.
July 2022 by Andrea Smith
Great customer service from Jake. The shop is well set up with plenty of seating and screens.
July 2022 by John Chatterley
I had great service from a young man
July 2022 by Hamzah
Poor service and the staff told me to go online for standard contract questions
May 2022 by Ralph Williams
Simple request about my phone turned into trying to sell us new package and going direct debit not impressed won't go again two stars was generous
September 2021 by Jayne Notice
I was in there to sort out a problem which I thought I had, which led to me being over.charged, but instead it is because I'm using up all my data so now I bought a thing called a box, so I can use data outside with that
August 2021 by Sue Dutton
Very knowledgeable staff.Very helpful.Asked us to sit down while we waited to be served.Only 10 min wait.
August 2021 by YOGA KRISHNA CHILUKURI
Best sim offers, but singnals are very week inside the house
August 2021 by neil jones
Good friendly helpfull staff
June 2021 by gillian jennings
Went to the EE Shop today to replace a Mobile WiFi box that we have had for 6 years and really have enjoyed usingWe were met by Joe who was very patient and helpful as we are senior citizens and not up on the latest tech cannot praise him enough he sorted us out in no time came away with a great deal Thank You Joe if there was 10 stars we would give them all done respecting Covid conditions well done
May 2021 by Graham Dale
Very disappointed with EE, as a customer for several years when I wanted a good deal, nothing, so,much for loyalty over all those years..!!!
February 2021 by Tom Daley
As a golden oldie (pensioner) I'm not very good with technology l have had to go into the EE shop potteries shopping centre , the staff are always helpful patience and professional.Nothing is too much trouble.
December 2020 by Sandra Gloyne
Lovely staff. Felt safe. Helpful with our new phones and tablet. Shame they can't transfer the details from old to new phones. Managed to do it at home but they would have done it quicker. Unless it was covid related?
