November 2023 by nathan chappell
I normally use Goldsmiths but the watch my son wanted was only available at H. Samuel and I'm glad it was. Ashley spent time with my son and was very knowledgeable about your products, he walked away knowing exactly what he wanted after weeks of deliberation. Once ordered online there was a problem with my order and wouldn't be ready until the Monday when it was needed on the Sunday. After a promise of a call back Amanda promptly sorted the problem out and called me back to let me know the watch was ready. Excellent customer service from both members of staff and H. Samuel, Hanley will now be my first store I look at for my jewellery needs.
November 2023 by Amey Bee
Lisa was super helpful in helping me decide on an engagement ring really knowledgeable about rings and designs. Would definitely recommend and return to her for any assistance.Ashley was amazing. Patient and friendly. Helped me try on all the rings in the store from multiple visits and finally decided on one. This had to be resized due to the ring being out of stock but nothing was ever too much for her. Will always be the girls I look for when shopping in the store in the future. 10/10 ?
November 2023 by Stacey Locke
Myself & my husband went into Hanley store yesterday, we were served by a very kind lady called Karen the store manager , we had forgot our receipt but she took the time to look through the system to find our item , and this lady took the time to make sure I got what I wanted and didn?t just try to sell us and rush us out of the store. I really appreciated the time she took with us and she really knows her stuff when it comes to jewellery!Karen you are treasure to H Samuel?s . We will definitely be back to this store again soon for the top notch customer service .
November 2023 by Nigel Taylor
I was served by Lisa, and what a brilliant sales assistant she is! I was after a engagement ring and being a guy I wasn?t 100% sure on choice or style.Lisa was very patient and extremely helpful! Can?t fault the service she provided!
October 2023 by Ashley Edwards
Lisa was amazing! Been served twice now by Lisa and both times customer service was 100% she helped my Mrs find her replacement engagement ring and we are both really happy with it and our time spent speaking to you. We appreciate all the help and will definitely be back to Lisa in the future!! :)
October 2023 by David Wain
Absolutely brilliant. Returned a 5 month old casio watch that had developed condensation inside the glass. Lisa was great. I was given a replacement and a new 3 year warranty without any argument. Super confident in buying anything in the future.
October 2023 by Max Well
I bought a Citizen Eco Drive Diver watch 200m. Amanda the sale executive from H. Samuel at Stoke was very helpful and patient in answering queries about different watch models and their features. Cheers Amanda.I would recommend visiting this outlet for watches. Check it out. ?-Ronald M
October 2023 by Wendy Jones
I had promised my daughter the blue Topaz and diamond ring but it was very difficult to order,Lisa at the Hanley branch spent a lot of time with us and as the ordering system was letting her down and on line ordering was not fullfillng ordersLisa took mine and my daughters details and arranged for it to come in to store and to be paid for on collection.I hope H Samuel's appreciates Lisa , she made us feel at ease and has a natural rapport ,Thank again your help , patience and for your understanding.
September 2023 by Joey Hehir
Thank you so much to H. Samuel in potteeeies for helping us to choose both my Wife?s engagement rings and then later on the year both of wedding rings.All the staff were continually amazing to speak to helping us while we picked out our rings. We are now a year on from our wedding and love our rings so much
August 2023 by Molly Painter
I was rather gutted to see the diamond had fell out of my engagement ring, but the amazing ladies at H Samuel changed this from a sad experience to a happy one! They could see I had not damaged the ring & went through all my options. Gail was incredibly patient as I took a long time to pick myself a new ring without my partner present. After all their support I ended up with a very good deal & we are both delighted with my beautiful new engagement ring! Special thanks to Gail, Ashleigh & Lisa for all your support! Xxx
August 2023 by Samantha Jones
Fantastic customer service from Paula. She was very helpful and talked me through everything about the items that I enquired about. Would highly recommend this store for all your jewellery needs.
August 2023 by Caroline Dixon
My hubby to be and myself had such a lovely experience today with Paula at the Hanley branch when it came to choosing our wedding bands. She was so kind, understanding and seem to just know what we were after. Paula made the choosing of rings so easy and say it was a really lovely experience so thank you again Paula.Caroline Dixon
August 2023 by Kerstin Rogers
Had my daughter's ears pierced today at H. Samuel in the Potteries. Couldn't be happier, Ashley and Lisa were absolutely amazing with her! They both made her feel at ease and were so reassuring. And all of that at a great price too. Would definitely recommend.
August 2023 by Blossom Bibby
Paula was extremely unhelpful and rude. She gave us false information and when we brought up that we had an issue with her service she walked out the back and left us. Extremely unprofessional, unkind and very unexpected. Paula said we were being rude towards her which we were not. She was giving off awful attitude and when I gave the same energy back to her there was an issue. The lady in red (sorry I didn't get her name) was lovely and listening to us about the service but we didn't wish to do buisness in that store anymore so went across to Ernest Jones and they were amazing.
August 2023 by Maria Humber
Went to have my ears pierced today was a little apprehensive to begin with. The lady lisa made me feel better and put me at ease great experience would definetly recommend
