January 2024 by Sangar Hammad
Rubbish don?t event try! worst costumer service! Very rude!
December 2023 by Vitor Mangraviti
15 minutes queueing to but a can of wd40. Because they take too long to serve customers at the till.
December 2023 by jake mainwaring
Would give 0 stars if could, services are rubbish bikes are rubbish and when you try ask for refunds due to unsatisfactory purchases they won't give you one absolute con artists
December 2023 by Ruhit Abdul-Qahhar
Don't recommend dash cam installation with mitch. Poor customer service from him.
December 2023 by Mark Nolloth
Arrived at 8 15am on a cold frosty morning needing a new headlight bulb. Mitchell instantly came out to fix and was on my way in minutes. An excellent and very friendly service
December 2023 by Andrew Barlow
Absolutely abysmal service at this store. They lost part of my click and collect order, (no apology)Told to come back another day, no concern that I now had to make another 20mile round trip, due to their error. Then I was virtually accused of fraud and theft, with a threat of calling the police on me.Don't bother with click and collect anybody can take your order. They ask for no proof, not the payment card or driving licence etcThe items ordered were fine.It's just the inept and inefficient staff that let the process down.
December 2023 by Leanne Roberts
I recently got the motor club.I went in today and had a single light bulb change and they have also put down that i had a 10 point car check when i didnt have one meaning ive now lost it off my rewards
November 2023 by Suzanne Cope
Went to Hanley Halfords for 10 point car check .. THE rudest customer service ever ! It was disgusting .. we also didn?t have a 10 point it?s was more like 1 point car check ! Do better Hanley Halfords maybe start with a staff clear out !
November 2023 by ghost jm
Professional and friendly service,top advice from Paul.Joined the motoring club all good.
November 2023 by Georgina Whitehouse
I visited the store to buy a new car seat for my 2 year old as she was uncomfortable in the existing seat. An assistant called Mitchell helped to find a seat that was not only more comfortable, but also a much safer option. He demonstrated how to fit the seat correctly and then checked that I was following the right steps when I fitted it. He couldn't have been more helpful and I am very happy with my purchase. Thank you Mitchell!
November 2023 by Barry Ashley
Checked on line for an item and it stated that there was one in Hanley, called this morning. They don't stock these items althought they did have a similar one under the counter. Then spent five minutes, I thought trying to help me but was just trying to prove me wrong, implied I was a liar and then made a comment as i was walking away. Glad the rest of my day was great. Poor customer service.
November 2023 by Amanda Bentley
The young man we spoke to was very polite and couldn't do enough for us. He changed the bulb in our car and checked the oil. We went in for paint pen to cover scratches he looked everywhere for the right colour and although halfords didn't sell it he found out the colour we needed to get. He also sold us a annual Premier Halford service which he advised would be a good buy for us. We'll done
October 2023 by Simon Coates
I'm still waiting to know if they can get me a certain bike into store. I was told they would contact me that day over a week ago and still no email call or anything. What a useless company
October 2023 by Joseph
I read in the comments how good the service was??, and that is NOT wot I experienced!!! 1 person at the check out... was on a private call with his back turned to the lineing up que with no acknowledgement at all. No other staff member in sight! 5 people in the que looking around like who is ganna serve us and how rude and unprofessional the staff member on the phone was by not even acknowledging customers! Very poor!!! ?
October 2023 by Trevor Grand
The team @ festival Park Hanley were awesome ? LISA THE MANAGER GEMMA & BEN & THE AUDIO GUY WERE SO HELPFUL very pleasant and helpful they sorted the problems out with my audio fitting for my car if I could give more stars I would
