March 2021 by Courtney Pass
The only reason this review is 5* is because of the loveliest most helpful young man I've ever come across.\\nThe situation at hand was quite sensitive but he remained so helpful and concerned, even when his manager was peering over saying there was nothing they could do.\\nMaybe next time as a manger go and speak to the person's face rather than peering over a booth when I'm on the brink of tears.\\nI wish I got his name but honestly credit to him, some of the best customer service I've received .
March 2021 by Ashi Herath
Worse customer service. I had to go three times to get a joint account opened. All three times I was told different things. I don't know why the process is made so hard.
February 2021 by Stephanie Mollart
Outside cash machines are dirty, don?t look as if they have been cleaned at all during the pandemic.\\nAlso one star for their face mask policy. I am medically exempt. It is DISCRIMINATION towards medically exempt people by threatening to close bank accounts of customers whom are unable to wear a mask.
October 2020 by Gavin Davies
Been in 3 times now to see someone and there is never anyone serving. Instead the staff that are free will sit down and look at you like your a inconvenience to them and hope you go away.\\n\\nAppalled by the service or lack of
October 2020 by Allan Eaton
How can a banks opening hours be 10-2 mon to fri and no opening on the weekend have they forgotten that a big part of their customers have jobs .NOT VERY GOOD
January 2019 by lish&lay L&L show
So helpful Richard from Hanley branch was a star today helping us out so thank you again
August 2018 by Nahro Rashed
Very good bank
January 2018 by Bradley Austin
Friendly and helpful. No automatic coin deposit machine. Nearest is Newcastle.
October 2016 by Michael Fitzgerald
Asked for what i wanted, i got it FREE OF CHARGE, and been with then for 6years can't complain to be honest... Keep it up.
July 2016 by Ahmad Zubayr
THIS BRACH IS REALLY BAD!!
I asked if i can print my bank statement and they said it will cost 1 pound per statement.
I then talked to a different woman who also worked at the branch and she said to just call and it wil be send to my house, which the other woman not said.
They just try to get rid of you! Very unprofessional and its a disgrace to HSBC!
