9AM - 5:30PM
Unit SU13 Potteries Ctr“Sam was absolutely lovely today at the Hanley branch she was very knowledgeable and kind knows a lot about watches and has even helped me making my mind up on a lovely Tudor black bay watch will I will be purchasing p.s thank you for sorting my links out on my tag”
9AM - 6PM
Unit 109“The girl that served me was very helpful and went all out to accommodate me. The sizes in the shop are no good for me but she told me about the Curve Range on line sizes 18-28.”
“Went to have my nose pierced today and the young lady who did it was lovely. All of the staff were very helpful and pleasant. Very good team. Customer service was brilliant.”
9:30AM - 6PM
28“Went today and Hannah was running the store by herself yet she remained composed, professional and super friendly. My little girl had her ears pieced and Hannah was brilliant at explaining the process to myself and the little one. Put both of us at ease and depite having to serve what seemed like 100 customers plus answer the phone she pierced my little girls ears quickly and effortlessly. The store was clean and safe with great coving measures in. 100% recommend going here.”
9:15AM - 5:30PM
2“Excellent service. Got the wedding rings which we selected by the internet . The lady at the shop was excellent and very pleasant and helpful. Great customer service will be back for my bridal jewellery in the next few weeks ??”
11AM - 5:30PM
102 College Rd9AM - 5PM
4 Oakland Cl
“I normally use Goldsmiths but the watch my son wanted was only available at H. Samuel and I'm glad it was. Ashley spent time with my son and was very knowledgeable about your products, he walked away knowing exactly what he wanted after weeks of deliberation. Once ordered online there was a problem with my order and wouldn't be ready until the Monday when it was needed on the Sunday. After a promise of a call back Amanda promptly sorted the problem out and called me back to let me know the watch was ready. Excellent customer service from both members of staff and H. Samuel, Hanley will now be my first store I look at for my jewellery needs.”