September 2023 by von1985
Used to be at least half decent. I've the last 6 months or so it has deteriorated to the point there's no point even ordering. The staff are completely inept. Every single time there is an extensively long wait (no matter whether they are busy or not), items missing, cold food, poor portions or special requests ignored. The latest visit was the last straw, ordered through ubereats which took 1 hour 20 minutes to arrive (actually not the delivery drivers fault), cold inedible food (some of which was time stamped at the time of being made 10 minutes before we even placed the order), missing items, drink leaked and melted ice cream that had to be poured away. We actually had to go in and complain which completely defeats the point of ordering delivery. I would give it 0 stars if I could. Avoid at all costs.
September 2023 by charlottefO452OP
Who in the right mind makes these meals? sort it out. Just look at the laughable happy mean portion. SHOCKING!!!!
August 2023 by Izzy H
I am putting this as a one star since I cannot rate it 0 so I went out with family it was going well we ordered. We got a single quarter pounder instead of a double, missing a drink and the triple cheeseburger it came with only one meat patty and I do not recommend coming as it is the here food ever. The silly little girl doing the drive through orders was rude and totally unhelpful as was the other little girl who handed us the incorrect order and would not amend it as she stated ?I only hand the food out? Totally disgusting and over run with cheap employees who lack social skills and basic common sense.
August 2023 by Sarah Armstrong
We took our kids on a busy Friday afternoon in the school holidays. The customer service was excellent. We were advised to use the app and order table service so we could sit down straight away.Rose (one of the customer experience staff) got our children activities and showed them how to use them. We were offered face painting too although we didn't use it.The food came quickly and was hot and tasty.The customer service was excellent and very welcome as dining out with kids can be stressful, even in McDonald's. If we are ever passing through again, we will come again.
July 2023 by James Lancaster
Quick service. Fries were cold but cheap and cheerful!
July 2023 by nsoul4me
Never get to be in this area very often but stopping in to McD?s was a good move. All good!
July 2023 by Craig Rogers
Order wrong as usual always say same should bring it back bit difficult when on m6 doing 70
July 2023 by Revive Outdoor Cleaning
9 chicken nuggets & no sauces, ordered one with each box. The really do let the team down, i know they don't give a @£it. but just not fair on people who are paying and keeping them in jobs.
July 2023 by Rosalind Redhead
The food was hot here unlike some Mac D's enjoyed it thx
July 2023 by emma adams
Had to ask to clean the table. Brought cold food over 25 minutes after ordering. Asked to replace the cold food and bright back the wrong size of chips (smaller) but the burgers never showed up?! Another 20 minutes later asked for the 4 burgers and no one knew anything about them........ an hour after we arrived we get another 4 burger with no apology or compensation. Terrible terrible experience ?
July 2023 by Tracy E
Didn't want to give any stars but had no choice .. wouldn't recommend under any circumstances. Service appalling, food missing, when finally served us a second time to correct the mistake, the food was wrong. Also to top it off when finally served by a member of ataff again & asked for correct food to be given to us at 11.02 we were told no. Breakfast has finished!Disgusting customer service. The staff don't care about customer satisfaction. They need more training and need to be quicker in serving the customers front of house!
July 2023 by LorraineN950
Ordered a latte with my meal through the drive through. Was really upset to find my "latte" was a cup of hot milk!!! Don't know where they stood to put the coffee in but should definitely move a little closer and also go to specsavers because some plonker put the lid on without even noticing. What a complete waste of money.
June 2023 by John
Very dirty McDonald's, the food was overcooked and not very tasty. Not a lot of space, but there is a place to charge your phone. The only positive thing about this place is the guy who hands out the trays. he's very cool, interesting. Everything else is awful.
June 2023 by Meg Hancock
Awful! Did the drive through, they only had sprite or oasis. I had a mccrispy which was pitiful. This isn't the first time that food has been below par. The wait in "Bay 2" was a good 20 minutes
June 2023 by Welsh wanderer
Very busy always a hive of activity, food varies from perfect all the way to self assembly burger with the ingredients thrown in a box. Biggest downside to this restaurant is the traffic, built on Springfield's park there is almost certainly a queue when you arrive. Leave plenty of time to visit.
