January 2024 by sean bailey
Ordered food using the app. Spent £ and also redeemed some of my points. One of my items was missing but neither mcdonalds or user want to do anything about it.Everytime I use this particular mcdonalds there is an issue. They actually forgot my whole order and left me parked up outside the last time I used their drive through.They are thieves and take payment but don't supply your food.Disgusting customer service from mcdonalds yet again.
January 2024 by Anthony Thorley
Be aware that staying too long will result in a hefty parking fine. Not the place to meet
December 2023 by Natasha Barron
Why have a Just Eat machine for orders if your not going to accept the order? Waited until the store actually closed to be able to know they weren't accepting orders even though just eat had taken my money?
December 2023 by Lee Jennings
Rude staff (apart from one member of management), threw food into bags and sneered at when served. Food left to stand so lukewarm when arrived. Won?t bother with this branch again.
December 2023 by Richard Hall
From 2 visits, the wait really is too long for counter customers, all the food couriers seem to take priority over in person customers. In addition out of the 2 visits both orders were prepared incorrectly- first time the happy meal came as standard rather than as customised and paid extra for on the order, and second time I received a cheeseburger in chicken mayo wrapper when I'd ordered a chicken mayo. Food was nice enough though just slow and incorrect. Check your food folks!!
December 2023 by Eldon Fletcher
It's gone from a good place to eat to a poor place, we witnessed a Asian looking man saying to a waitress why hadn't she hit the thousand and then took her from behind the counter. The staff were concentrated on the drive through and not the people inside, makes you want to go to other
December 2023 by MissOddSocks
Saying there was only 4 people in there. They served their own employee before me, the fries were cold and undercooked. Some how they made the milkshake not even milkshake, wrong order for a coke I got vimto and they were to busy chatting to each other which was probably why they got the drink wrong. Had food 2 minutes down the road. Probably have the trots tomorrow to be fair.
October 2023 by Star
Varied experiences, most of them poor. Seats are mostly empty while the queue is massive, order's take half an hour minimum to be ready, food's sometimes given cold or orders are wrong with items missing, when asked staff are short tempered and rude, spend too much time stood not working but talking to each other about personal life loud enough to be heard over all the noise in the kitchen. The order screen hasn't worked in months either.
October 2023 by Gary Faulkner
I had a big tasty and it was good. Don't often go to McDonald's but I went for convenience. The service here was very good, Charlie was so nice, yes I'm sure she was on some sort of customer satisfaction drive but hey it worked. The place was rammed at the front door but further in there was plenty of room. Free ketchups
October 2023 by Julie Haeger
Visited for my daughter's birthday with friends. Staff couldn't have been friendlier or more helpful. Fantastic service and great hot food. Thank you for a lovely visit.
October 2023 by Rubeena Ahmad
Just collected a fillet fish burger the burger itself is grey..I don't know how long it's been cooked and reheated. Absolutely disgusting also I was never given a salsa dip with my mozzarella dippers. It's really disappointing.
October 2023 by Thomas Bailey
I brought alot of food from here and it was all amazing and came quick. I went up to the counter snd the staff were happy and polite. atmosphere was just the right volume to enjoy my food. would recommend it
October 2023 by aiish
Mcdonalds location: Festival heights stokeDate: 22/09/2023Arrived at: 20:30Payment actually taken at 20:48Waited and order was not fulfilled so refund at: 21:16I ordered 5 mcflurrys and I waited 40 mins along with approx 6 other cars. I then went inside and the staff said they are doing it as we speak and they will bring it out to me. At this point there were managers stood in front of customers not helping ( I got told they are not on shift but then they should not be stood at the front like that then) They then bought it out to me and they said I wrote the number plate wrong? Like I ordered on the app and went through drive thru? This is the fault of the staff not me! And then the member of staff brings out the mcflurrys and tells me that there's no Raspberry for the Raspberry flake mcflurry so it's just chocolate pieces! Why was this not told me before! So essentially I waited 40 mins for no valid reason. I went back in with the lady to get a refund. And when walking in another worker said what's happened with the mcflurry and the lady I went in with responded 'refund' the other worker then said "great" in a sarcastic way. And when I bought this up to the lady I went in with she said its because he's in a vile mood. I'll have you know I am now in even more of a vile mood then he is now! I have never waited so long and never walked away from a restaurant with no food. The high end restaurants don't even take this long to make food and they make every single thing themselves. Mcdonalds is just frying/grilling/pulling mcflurrys and it took more than 40 mins. Terrible service, terrible attitude from staff including managers. Needs sorting.
October 2023 by ZxrubyxZ Palmer
Rats in the kitchen and underneath the bins outside, food all over the floor in the kitchen. Staff members with cuts and burns on their hands with no plasters or gloves, some people not wearing hair nets or beard nets. I would also like to bring up the fact that they have failed the health and safety check multiple times. Everything is breaking down in the kitchen and overworking underage teenagers. Managers have no communication skills and no professionalism. Always over staffed or extremely understaffed and shout at employees infront of the counter for customers to see. I hope this place gets shut down.
September 2023 by jenna
Got to be one of the worst mcdonalds I've been to . .took forever to find a clean table, even though there was loads of tables empty. Waited 40 minutes for food which was freezing cold but felt like we had to eat as we were starving at that point and didn't want to wait another 40 minutes, staff were really lovely though and seemed rushed off there feet, seems chaotic. Ubers definitely going to ruin mcdonalds x...Guess I'll get a parking ticket in a few days aswell as I'm guessing I was in there for over 90 mins ...defo won't be going there again
