August 2021 by Alicia Lawton
Great experience here. Served straight away by really helpful, knowledgeable staff. Did several things while we were there with separate accounts and both Michelle and Louise where very accommodating. So easy! Thank you.
August 2021 by Adam Steele
Nice bank very helpful and friendly staff just not enough of them so waits are long .
August 2021 by p ?Bucko? b
Long waiting times, No counters on a Saturday. Was told to use paying in machine which went out of order as soon as I inserted slip. Useless.?
August 2021 by Umm No
Not enough staff. Long wait times. Such a shame it could be so much better.
August 2021 by Ste Cluz
Best bank in Stoke on trent
July 2021 by Nomaan Suleman
Terrible service. Waiting in line for half an hour whilst the staff be chatting away and laughing with the customers. Why do they not employ more staff. So annoying.
December 2020 by Melissa Isaacs
How does opening 10am-3pm Monday to Friday, help the working population! No longer open weekends! Its not good enough, in the process of buying a house and can't transfer money!
November 2020 by Cligger Ward
If you need the counter service, please plan ahead and give yourself 45 minutes. If you are able to use the self service you should be OK. If you have a general query I would usually suggest ringing the 0345 number rather than queing. The phones are useless, you can't get to speak to a person, and then cut off after waiting more than 20 minutes.\\nThe staff are very friendly, hence the 2 stars rather than a 1. I feel really sorry for them, its not their fault. The Nat West decision makers in their high castles couldn't give a rats ....!
October 2019 by hina sunshine
Been waiting donkeys. Allllllways make you wait. Not enough staff, clearly!!!
October 2019 by Jackie Machin
not waited to long
July 2019 by nikki brunyee
They need more staff, waited for 30mins
June 2019 by Benji Hunter
Keep you waiting for too long don't even ask if you need assistance so I switched banks
December 2018 by Elaine Parkes
We had to move over to Natwest when RBS Hanley shut in August. All I can say is thank goodness we don't have to pay a lot of cheques in now, as when we do have to go it is often a 30 - 45 minute wait - long queues, no staff (maybe one or two maximum). With branches closing down (Hanley RBS, Tunstall, Burslem, Kidsgrove Natwest) you would think that at least a few of the staff might be transferred over but it seems that running it on a shoestring is prompting people to do online banking and then they say the banks are closing because everyone is doing online banking! Sometimes you need to talk to someone about a problem but its a case of setting aside an hour so that you can eventually see someone!
October 2018 by Emal Khan
45mins wait, not happy Every time.
