September 2019 by Christine Ruscoe
Paid cash into my accountant in the mornimg.Still not reading in my accountant at the end of the day. Very bad service. Not enough people on the desks.
June 2019 by Santanu Pal
Customer Service here is virtually non-existent. The queues here are usually so long, that I balk at joining them.
June 2019 by Santanu P.
Customer Service here is virtually non-existent. The queues here are usually so long, that I balk at joining them.
September 2018 by craigybaby23hotmail .
A shambles of a bank. One server, with a queue 30 deep. Been waiting 45 minutes in the queue. None of the staff have a clue whatâ??s happening. Server stood chatting with customer about nothing whilst queue gets bigger and bigger and customers get more and more frustrated. Hang your heads in Shame NatWest, because youâ??ve failed.
August 2018 by Ann-Marie Barker
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Walited for more than a hour to be seen. Establishment full of people but barely any staff available to provide service.
August 2018 by craigybaby23hotmail
A shambles of a bank. One server, with a queue 30 deep. Been waiting 45 minutes in the queue. None of the staff have a clue whatâ??s happening. Server stood chatting with customer about nothing whilst queue gets bigger and bigger and customers get more and more frustrated. Hang your heads in Shame NatWest, because youâ??ve failed.
July 2018 by Justin Pomelli
Nice and clean with helpful staff. ð??ð??
October 2017 by Robert Heath
Pay £2 to £3.50+ to park toget a balance or cash or park on the new red parking lines for 30 seconds and get £70 fine or go to chesterton cash point and get mugged smart thinking head office will be moving my account a s a p.
September 2017 by Yousaf Khan
Friendly staff and are very helpful no free car park though
December 2015 by Janice Barneth
The worst service I ever encountered. Honestly, forget about the service, this bank don't have any... Most staff don't have a clue what they doing and can't be bothered. It's ashamed, they used to be very good... Checking back, the last good review they got was 2 years ago. I always come to this bank to do my banking because it's closed to where I live. But the last few times had been a complete let-down! Now I'd rather travel a little further, pay for my parking and get the normal service everyone would expect from a bank. So far, other branches I visited haven't got any problems. This seems to be the only branch in (Hanley) Stoke-on-Trent that desperately needs help!
