August 2023 by bilu milu
The staffs are really nice.
June 2023 by Neil B
Unforrunately I have to leave a bad review. Suit shopping and they have complimentary white shirts to wear. They are filthy. And I mean filthy. I started to put 1 over my existing top and the BO made me feel physically sick. Took it straight off and it left my own top stinking. Had to drive home and change. Do not offer a service when you have no standards of cleanliness. Not only did you miss out on 1 purchase. I am after 5 suits. I will not be back
April 2023 by Melanie Knight
Absolutely disgusting service, loads of people waiting, no one serving it's a joke in here, don't bother coming
March 2023 by Jayne Birkin
Shocking service no staff stood upstairs ringing bell for service no one about had to take all shopping down stairs to pay then they wonder why people shop on line
June 2022 by Julie H
Big car park just outside, lovely clothes, ££. Can pick up and collect. Costa coffee upstairs. Friendly staff. I just wished they could do bigger sizes to try on as if your plus size you have to order everything which then makes it two trips to the shop or pay for delivery and collection .
July 2021 by Dee War234
Not much choice unless you're ordering online the store isn't very big here
July 2021 by Nighath Ghalani
Very friendly staff always on hand to help you, I was in store twice this week and Tamsine helped me to pick and order 4 men?s suits online.Went back to order another 2 men?s suits Louise and Mary helped to pick them and order.
January 2021 by Angela Brown
Collected part of an order on Monday 13th Jan rest of order should have been available from Wednesday 15th January, both from Longton Stoke on Trent. Ordering from Festival Park was a pleasure, very friendly helpful girl. Unfortunately my Longton experience very different. Man who gave me my order on the 13th, very miserable obviously didn?t want to be there. The part of the order which should have been available 15th Jan got lost in the system. Lady on phone arranged for a stock item to be left for collection today19th Jan from Men?s dept. No staff serving in men?s dept! One poor girl serving both homeware and men?s and trying to order furniture for another customer, called for help twice, none came! After waiting 10 minutes went downstairs to find someone myself. Young lad came up read my text message and my receipt, after explaining what they said, as he didn?t understand!! He fetched the item then tried to charge me again and for a bag! I know it?s not there fault there is not enough staff but I feel that the service was really not good enough. Service poor more help needed, too much expectedly of young inexperienced staff !
September 2020 by Angela Barbieri
Collected part of an order on Monday 13th Jan rest of order should have been available from Wednesday 15th January, both from Longton Stoke on Trent. Ordering from Festival Park was a pleasure, very friendly helpful girl. Unfortunately my Longton experience very different. Man who gave me my order on the 13th, very miserable obviously didn?t want to be there. The part of the order which should have been available 15th Jan got lost in the system. Lady on phone arranged for a stock item to be left for collection today19th Jan from Men?s dept. No staff serving in men?s dept! One poor girl serving both homeware and men?s and trying to order furniture for another customer, called for help twice, none came! After waiting 10 minutes went downstairs to find someone myself. Young lad came up read my text message and my receipt, after explaining what they said, as he didn?t understand!! He fetched the item then tried to charge me again and for a bag! I know it?s not there fault there is not enough staff but I feel that the service was really not good enough. Service poor more help needed, too much expectedly of young inexperienced staff !
September 2020 by Paul Willott
Usually a big fan of Next, went to collect a parcel, no fault of their store, though the email was extremely poor description with no information to where I should go to collect it, only give me at date by and a collection number.When entering the store, just like the email, very poor description with no direction given to where I should I go, I decided to go to men's wear and then had to wait for a colleague who's serving on home wear to come and then tell me it's in kids wear. I then go to kids wear and wondering around looking for some direction where this self service portal is, and then I find it hidden away a small tablet device.Key feedback, instructions and directions are the basics that should be right
July 2019 by lucy naish
Usually good. Disappointing observation today. Young male assistant asked a group of 3-4 of his colleagues for advice with an enquiry. He was waved away with a brief remark while they continued chatting and giggling.
September 2018 by Lindsay Mahoney
Friendly and helpful staff in the Longton branch. We use this store regularly and have never been disappointed.
September 2018 by Great Man
I enjoy next. I like the choice and how it's set out in the shop. Prices can be reasonable too.
September 2018 by Josh Watson
Good store with good quality items
September 2018 by Sue Cartwright
Next has got it all together. Great clothes for a decent price