March 2024 by Dean Lee
Lovely staff. Very friendly and knowledgeable. Will 100% be going back.
February 2024 by Nigel Halliday
Popped in for a refund. Quickly sorted without any fuss.
February 2024 by Richard Hudson
Great service, really good product knowledge and friendly staff.Would not go anywhere elseEasy to claim on their 6 year warrantyZero sales pressureMany thank again!Rich Hudson
January 2024 by paul thomas
Excellent service and advice. Exceptional range of products. Staff are knowledgeable, friendly and helpful.
December 2023 by Adam Murray
Excellent service from Will at Hanley store. Very patient helping me troubleshoot some issues with a pair of MA Silver 1's bought from Richer Sounds Leeds back in 2017.
October 2023 by Ben Stanton
Went in store to purchase a new turntable. Being a bit of a novice I had a few questions which were dealt with expertly by Jacob. His knowledge and enthusiasm for the subject were obvious and his customer service was excellent.
September 2023 by Steve Thekkekara
Easily one of the best tech shops I've ever been:Great staffGood facilities (in-store home theatre)Excellent choice of productsCannot fault the place at all!
August 2023 by Helen Gibson
A man named Will (I believe Assistant Manager), helped my elderly friend to resolve an issue with her tv recorder today which has been playing up for several days. He talked her thru various reset options which probably took about an hour of his time and was able very patient, polite and knowledgeable. Thank you to a great team for helping my friend. She was very very pleased and was glad to talk to someone she could trust in the future should the need arise. Great service would definitely recommend.
August 2023 by Steve Dutton
Just been in richer sounds Hanley. We were going to spend a lot of money in there but the Manager Jack had locked the door and was in the back. He did unlock the door to let us in eventually but he was on the phone and didn't even acknowledge us. After watching him walk up and down the store for 10 mins still on the phone I pointed at my watch and asked if he was going to be much longer at which point with attitude he said ""I'm on the phone" so we left tellingly him he had just lost a sale.So rude and ignorant, he could have at least asked the caller to hang on a second to apologise to us for the wait while he was on the call. Will never set foot in that place again. If I could leave less than one star I would.Update about this matter:I received a phone call from a company smoother this afternoon 16th August 3.30 p.m. .....BUT AT NO POINT...... did I agree that the manager of the store initially acknowledged us or told us he would be with us soon?? He did not speak to us until I said we were leaving and he said to myself and my 91 year old Father in law "I'm on the phone" with attitude. The fact I was offered a £50 gift voucher today has not altered my recollection of the event.Some people still have standards and £50 won't change mine.
August 2023 by andrew barlow
I have taken my CD player in for repair. Will post more when I've interacted with them a bit more.
June 2023 by Louisa Leadley
Came into this store looking for some advice and Jacob was so helpful and he was really informative about the products we were looking for. Will definitely be shopping here again!
June 2023 by Yeti Yog Yog
Over the years I've had a few TVs and Stereo systems off them and the experience that I found was a very good service.Thinking of an upgrade again and this will be my first stop.
June 2023 by Frank Holt
Very helpful sales staff linked to a wide range smart tv's. Delighted with my purchase.
May 2023 by josh knight
Absolutely amazing service today, especially from Jacob. As soon as we walked in, he instantly asked if we needed any assistance, which of course we did. We were also able to use the demo room to a great extent in order to properly decide, which we don?t think we would have been able to do anywhere else. He also did know quite a lot about the different turntables, amps, and speakers, which definitely helped a lot. Thanks so much!
May 2023 by Eugena Klugg
Absolutely amazing service today, especially from Jacob. As soon as we walked in, he instantly asked if we needed any assistance, which of course we did. We were also able to use the demo room to a great extent in order to properly decide, which we don?t think we would have been able to do anywhere else. He also did know quite a lot about the different turntables, amps, and speakers, which definitely helped a lot. Thanks so much!
