June 2023 by Di Shore
This branch and Staff have been fabulous over the years I have been visiting it ... over 20 yrs.Thank You
December 2022 by Peter Jones
Useless
August 2022 by John Mellor
Tried to get InTouch with my local branch and couldn't.
February 2022 by Free House
I had a job interview here and the feedback was I was rated 1 out of 5I had virtually the same interview at the Festival Park Head Office and was rated 4 out of 5. I was not offered the former and declined the latter because it is apparent they are applying double standards. You want a banking holiday in the sun. Stay in Spain.
February 2022 by ula szczypek
I have been with this bank for 10 years it's a joke now they have no time for anything, months have to wait for meetings ... I do not recommend and change this bank because the service is never helpful
December 2021 by Andy Costello
I don't know if this is a regular occurrence but the customer service was exemplary today. I was greeted by a chap called David who was very polite, waited a few minutes then seen by a gentleman called Mo who was very efficient and professional and dealt with my query in a short length of time. Let this be an example to other banks and building societies along the same row about how customer service should be.
July 2021 by Sandra Gloyne
Always very helpful
July 2021 by Jane Bayley
Please update your opening hours online. It say open Saturday 9.30 am until 4pm. Went this morning, Saturday 14th November, shut saying it does not open Saturdays ??
January 2021 by Ian Clarke
Santander Hanley is a place I enjoy to visit. Staff are helpful and friendly and always do their best for you
September 2020 by Angela Bennett
Been with Santander Many Years Over 20 years easyAnd think the bank charges are High And . they Also take £10 a Month Out for Admin Fees which is £120.00 a Year is Disgusting . loyal long standing customer or any customer shouldn't be charged for admin fees but it's a good bank staff are very helpful
September 2020 by Martin E
It's not everyday you sit down with a business banking manager and he spends most of the time trying to persuade you to give up pork just because of his own personal religious views.Shocking and very unprofessional.
September 2020 by Paul
The bank in Hanley SOT are opening at 10am web site says 930 please get your act together
July 2019 by Ruth Kerry
The business banking team at this branch is a complete waste of time
June 2019 by Sue Bloor
Long queues today thinking of changing banks
March 2019 by Dave Wilcox
Call centre a complete waste of time, wanted several minutes to book an appointment for me at Hanley, couldnâ??t find the branch phone number and when I helped her to find the branch number, the number she gave me was an out of date number for the call centre!
