October 2023 by Ian Burke
Great prices but poor customer service. Struggled to find anyone get right size shoes to try on.
September 2023 by sue hobson
Bought a pair of goalkeeper gloves on 23rd August 2023 had 2 games out of them now not fit to ware not happy.
August 2023 by Daiana C
Don?t bother calling the store. Would not pick up
June 2023 by AnnaMae Henriette
Absolutely terrible customer service. Very rude staff. Had a girl look me up and down in annoyance when I asked her for assistance, then she basically had someone else "deal" with me, but this guy was just as bad: rude, condescending and an overall horrid attitude. Go to JDs (or anywhere else) instead!
May 2023 by A D
Manager tried to sell me his 'last' pair of scratched up walking boots with a 5% discount telling me I wouldn't be able to return them. That's 5% off £95 so not even a fiver. Poor service. Poor care for customers. Won't be returning, ever.
May 2023 by Masti Reviews
Need to update this shortly, all of you on Google gonna be shocked at this store....
April 2023 by Chez Parsonage
Don't bother trying to call customer service, they don't have the common curtesy to even answer the phone
April 2023 by Patrick Barbieru
Incredible poor customer service. An item purchased a day before been refused to exchange or refund. Website assistant been unable to amend the store decision even the proof of purchase and the relevant picture been sent . I do not recommend store or company at all . The assistant close the chat before i got the chance to reply
March 2023 by Zen K
Excellent customer service. Turned up at the Hanley branch of Sports Direct today to get advice and support on a somewhat complicated refund. I was swiftly referred to the manager who listened to my concerns and immediately looked into remedial action. I I came away from the store with the problem fully resolved. I felt completely listened to and cannot fault the very high service standards. The managers at this store are a credit to the Sports Direct company. Sincerely hope this feedback is picked up and the management team are recognised for their diligence and excellent customer service - thank you!
October 2022 by Waki
Very unprofessional staff, not helpful at all, i think this shop will close soon if they don't train their staff how to be polite and welcoming to customers.
October 2022 by Ashton Hagri
Went in for a pair of trainers for myself the shop was busy and the staff were just stood talking and when finally got someone he never spoke one word wasn't pleasant or helpful just handed the trainers in the box to which pint I was frustrated and having a panic attack and decided just to pay and leave I was very disgusted with sports direct in festival park needless to day I won't be going back
October 2022 by Philip Buxton
Sports Direct are a good company but the trouble with the stores are that you can see what you want on the website and then go to the store and they don't stock said item its only available on the Web. So whats the point in the stores ?
October 2022 by Emma Carter
My family and I had an awful experience last week at this store. My daughter has recently started football lessons and so we took her to Sports Direct to buy a new pair of football boots. When we first arrived in the store we looked around and couldn't find any suitable boots. My husband then proceeded to ask at the desk on the top floor for some assistance. The store manager was behind the till and he couldn't have showed any less interest in helping us if he had tried. Which we found very strange considering we were there to make a purchase. We eventually found a pair of football boots by ourselves, which took ages as we had to search high and low. The main reason however for the bad review is for another reason. My daughter saw a football on the top floor of the store. She asked if she could have one and I agreed that she could after seeing the price tag of 24.99 which was clearly attached to the stand where the footballs were displayed. We then proceeded to the check out with our items. Once I got to the checkout the cashier said to me that the ball was £30.00. I explained to her that the balls were labelled up at £24.99. She then got the manager, the same one that we saw earlier. He argued with me and did not believe me that they balls were labelled up at £24.99. I had to practically force him to go upstairs to show him where the balls were displayed. Once we got there he just ripped the price tag off the stand and said it was an old one that hadn't been removed. There was no apology for the mix up and to be honest his attitude was appalling considering that he was representing the store. I was charged the £30.00 for the ball which I felt was unfair as it was in my opinion false advertising. I am deeply disappointed with how my family was treated in this store especially as it was meant to be a treat for my daughter and something that she had been looking forward to :-( very upset customer.
August 2022 by Mike Nicholson
Big shop, got what I needed, the staff could maybe smile more, once in a while.
July 2022 by simbiat badmus
It was awesome!There's a particular member of staff that's been helping me find my way around.First, it was swimming outfits for my preschooler, today it was wellies. And I got very beautiful ones.Thanks!
