January 2024 by Laura Smith
Abysmal customer service. Went in for football boots as I've had past good experiences from sports direct with helpful informative staff, but not here. Stood around in the boot room for 15 minutes waiting for a staff member to get the boots I was interested in, in my size, from the back. I searched the top floor for a staff member and there was nobody on the whole floor. Went downstairs and a two staff members doing nothing, chatting at the front of the store informed me they had radioed for someone to help me. Went back upstairs and a lady came to get the boots in my size. They didn't have any stock on the boot I wanted, or any similar. The staff member was not polite, very cold and to the point. I eventually found a boot they did have close to my size. She went to get it, dumped it on the seat where I was and then left. The size didn't quite fit and I found another different boot that I was interested in. By this time she wasn't on the floor and there wasn't a staff member in sight. I wasn't prepared to go back downstairs again just to be able to get a different size. Absolute waste of my time. Wouldn't return to this store and it's put me off sports direct.
October 2023 by Sarah Hughes
Iam not using this store again there was a women in there that was so rude who served me
August 2023 by Alex Donnelly
manager is a absolutely nobhead simple as that dont shop here
August 2023 by Stephen Goold
Bought a pair of slazenger trainers on may 31st this year (2023),this week July 19th the sole came away from one of the shoes,took them back on Thursday July 20th and expected either a full refund or exchange or I was willing to buy a pair of walking boots instead, manager wasn't interested in either a refund or exchange and said it was wear and tear ,I've had them for six weeks and worn them for around two,I shall not ever buy anything from this store ever again and would urge others to do the same, disgraceful attitude and not good customer service
June 2023 by Andrei Avil
We try to exchange item becose not happy with shoes,but manager ignore us with right to returns withing 28 days!Item was in original packaging and perfect condition!We will compain to head office too!Dont to do any shoping in this plase!I am not first unhappy customer in this store!!!!
June 2023 by Masti Reviews
This store no doubt is the only best store in Stoke for your footwear, I was served by the most beautiful of women (which is a bonus). She had amazing henna art on her hands and the most wonderful voice known to man, a true beauty. She helped me with my packaging, and was polite, very softly spoken and an incredible asset to sports direct. I hope that the store values her and looks after her as good staff are hard to come by and amazing staff are like needles in haystacks - she truly was amazing.So lady....was it really me you were looking for?
June 2023 by Neil Cope
Went in Saturday June 3rd. Picked up some trainer's, wanted try the "other one" there were no staff anywhere on the ground floor. So I walked out and spent my money elsewhere.
May 2023 by Ken Beamam
Great selection of shoes trainers and walking shoes
May 2023 by Stephen Bryan
Rubbish waste of time wanted a pair of trainers asked for amember of staff for help and spent the next 30 mins standing around waiting my wife asked a member of staff on the tills for help and was told we will have to wait so after 40mins we walked out there was 2 staff on tills 1 member of staff on footware with 15 people waiting for assistance and not a single care given by the staff
May 2023 by M A
absolute no customer service at this place unless your paying no one to help you to locate a item that you are looking for despite me asking for help got a young inexperienced security asking me why I was puffing and panting for breath as I was paceing around the store looking for my item I told him that I'm not doing anything wrong by puffing and panting he agreed but told me that I can get barred so if you suffer from any kind of breathing difficulties you can get bared from this place ,, I went to Newcastle store and got a very friendly service.
February 2023 by In Stoke
Brought coat and tshirts & jumper bare in mind there returns policy no cash return other than that all good
February 2023 by Mark Forrester
Returned a pair of hiking boots today. The service from Daryl and all other staff there was excellent, Thank you for your assistance as I needed a replacement pair for this weekend. 10 out of 10
December 2022 by melvin thomas
Staff are friendly and helpful, pointing out where items are when asked
November 2022 by Andrew Jones
Disability awareness and understanding is shocking to say the least. Just visited with my disabled 12 year for new trainer's. He can only use one arm and has to wear a leg brace that goes in his shoe. He has to use special laces. We were told we could not unthread the laces unless we brought the shoes first. The reason given was it would take too long for a staff member to rethread them even though we were the only costumers in at the time. He just stood and watched us struggling with the normal laces, then we couldn't get the shoes on as the security tag was catching on my sons brace and he refused to remove it. So it would seem that they expect disabled people buy shoes that may not fit, as it is too much work for staff to make reasonable adjustments to help. Very disappointed with whole experience and will definitely think twice about using the shop again.
October 2022 by Andrew Osborne
Had exactly what I wanted and nice friendly staff
