January 2024 by John Milner
We had Christmas Dinner here and I can honestly say that it was the best experience I've had for Christmas dinner bar non well done to all the staff and to the Chef for preparing some of the best food available that I have ever had a truly 5star
December 2023 by Simon Humphreys
Breakfast with Santa - very disappointing - the process wasn't communicated well. Hence by the time we had waited for items to be replenished on the servery we were then told that Santa was leaving in 5 minutes so all food went cold as we had to then queue for Santa along with approximately 20 other families. The servery was then closed so we couldn't go and get more breakfast. Why couldn't they have said when we arrived the cut off times for both Santa and breakfast. Left feeling very deflated as our previous experiences of breakfast with Santa at Toby on Festival Park in Stoke was much better organised and enjoyableKid-friendliness: Communication needs improving
December 2023 by Elisabeth Howell
Myself and my family have been coming here for a while, always a solid go too... So we chose here for our boxing day meal.Firstly, I'd like to recognise the fact that it's a busy period of time and that we hadn't pre ordered, and I am not oblivious to it, however the basics needed to have been covered ...We sat down, and gave a drinks order. Myself and my partner arrived a little later and so everyone's order was there, and then we gave our order. My partner received a 'refill' option, when asked for lemonade and my drink wasn't served for 15minuites. I asked where my drink was and if I could have it please, and waited a further 10minuites for it. I got my drink, ok they're busy no problem.We sat and staff were flying round, and nobody came to take out order. We managed to grab somebody's attention and order our starters. 5 out of 6 people ordered the smoked salmon and prawn starter with 1 ordering soup. The waitress came back shortly after informing us that they didn't have smoked salmon and prawns for a starter available anymore. And so everyone switched to the pate starter, and one switched to the soup starter.Starter was served, the waitress was apologetic and everyone was ok, it isn't her fault. However the pate starter was missing chutney on everybody's plates, so we mentioned this and also mentioned that one person didn't have cutlery and one was missing a knife. She went and checked only to tell us that they didn't have any left and only gave one person a knife. During her checking this, everyone realised that there was a chunk pate, but not enough bread and so they asked for just one piece of bread extra, so four slices of bread. She checked again and came back to tell us that we were not able to have extra bread.... Everybody is getting a little upset at this point, as nothing is quite right. But we continue...Everyone finishes the starters, and the plates are piled up at the end of the table, nobody came to get them and all staff continued to walk past them. So we grabbed somebody again, so that we could order our mains and remove the plates. We ordered our mains and everyone chose a carvery, with one person choosing a veggie option. The waitress said that the veggie option would need to be collected from the deck, and that she'd keep checking and let us know when it would be ready.She didn't... Infact she didn't even put the order through. After waiting and watching everyone make their way through the meals, I went and checked where my veggie option was, with the chefs at the 'deck'. They had no idea what this was about and were very apologetic, however cooked it immediately and it was ready within 5 minutes. It was delicious. As I was walking back to the table with my food though, I walked in-between some staff, who were arguing about tips, openly Infront of Customers.I stud up mid meal, to take a photo of everyone and a waitress kindly offered to take a photo, which was nice!We again, by the end of the meal had to grab someone to order deserts and that was us done.Even though the food was of good taste, I am appalled and disgusted at the level of service, we as a family have received from such a large company like yourselves.If you would like to contact me, I will be open in receipt.
December 2023 by David Wheaver-Sale
What a way to ruin festive build up for 6 children! Despite our family been booked in for over a month to have breakfast with Santa. We have now had added expense taking all the children else where for a santa experience at last minute?We arrived to a very poor showing on the breakfast counter. No where near enough food for the kids let alone the full part of 11.. The website offered slots up-to 11am considering we booked a month in advance there should have been ample food avail to cater for those attending especially when the place was very quiet compared to previous visits.The wet lettuce of a manager offered to refund the adults meals which was something but his responses to our frustrations were more than laughable when face with our three parties and a couple of others who joined in our disappointment.
December 2023 by chris hughes
Only went in for a couple of beers. Service pretty standard to be fair. Food looked and smelt nice though.
December 2023 by Andrew Biggs
Excellent food and service. Good portions and really enjoyed the meal. Staff were very nice.
December 2023 by melanie powell
We've cancelled going for Christmas Dinner after today's phone call. I still have to pay £57 for myself even though I'm not eating due to previously and i can only have liquids due to previously having neck cancer.Toby Carvery in Endon rang today. They stated I can't share Robs meal and have his starter. The manager said I have to pay for both of us even though I'm on a liquid diet only.I have a Head and Neck Cancer Card which means I'm entitled to share a meal.They had previously promised me I could just share a meal prior to booking.Disability Discrimination at its very best. They won't even give me my deposit back.
December 2023 by Bethany Henley
Visited on a Sunday. Good availability of food, looked fresh. Lucy was a lovely attentive server and even corrected a mistake by the kitchen. Thank you for a great Sunday lunch!
December 2023 by Mark Dale
The staff were professional and friendly..The food was absolutely delicious.The only negative we would have is that the exterior looks in desperate need of refurbishment as appears to be quite shabby... Can't fault the experience inside..Parking: Parking front and rear
December 2023 by Melanie Shelton
Enjoyed the visit. The only thing I could say is I found the turkey to be pink which not for me. I took a mouth full and spat it out. The lamb was
November 2023 by richard gittins
I went to the carvery about 20:00 it was a bit quiet homely warm atmosphere which I prefer myself I had a standard carvery and a pint of carling , friendly staff, clean not crossed or empty , I'm very happy I went :) and tryed them out.
November 2023 by James Nicol
Dot is always so welcoming! The food is fantastic, always plenty of it and fresh. The family and I love coming here and we hope to for many years to come.
October 2023 by Carrie Louise
On here on holiday and ate here twice this week. We had such a lovely time, both times. Food was amazing, service above and beyond especially from Lucy (I think I looked at name badge correctly ?). Would definitely recommend and when we visit Alton towers again we will definitely be back!! Sticky toffee pudding was ?
October 2023 by andrew shallcross
The staff are excellent, especially the guy doing the serving. A credit to the business. The food quality and value for money are also excellent. It was a shame the turkey ran out, but still really enjoyable. The building is in need of a make over.Parking: Plenty of parking spaceKid-friendliness: All staff are are really helpful and friendly
October 2023 by Rob Forrester
I?m an ex employee. I was kitchen assistant learning to be a chef. Head chef is top of his game. Really amazing person to work with and taught me so much in so little. Sam the manager on the other hand is a nasty piece of work ad portrays herself as a bully. She speaks to employees about others personal problems, slags staff off and is very lethargic. I think the company and team at endon would run much smoother without her. She?s caused numerous staff to leave and caused another member of staff to have a mental breakdown. Is he is very incompetent as a manager. The time I was there I didn?t even get acknowledged by her. Probably too busy slagging staff members off. The rest of the staff are perfect and are all the very best at that they do.
