August 2023 by Sophie Dziubinski
Just want to say a massive 'Thank You' to Wendy who helped us to arrange special assistance for my step dad for a holiday we have just been on. Although we had booked online, she still helped us arrange assistance on 3 separate occasions, and everything when exceptionally smooth from the minute we arrived at the airport to the moment we arrived back into Birmingham. Thank you Wend :)
July 2023 by Elaine Ellerton
I have used this TUI store for a number of years. All the staff here are extremely knowledgeable & very friendly. They always take the time with you, to make sure you get the right holiday that you are looking for, good prices & no pushy sales. Great atmosphere in the shop. Would definitely recommend. ? ?
July 2023 by Nathan
Absolutely abysmal customer service from the so called ?manager? Emile, went in with my mum who was looking at changing her holiday, Emile asked if we booked in that store, when we said no festival park her response was ?well won?t they do it for you then? so great welcome, then upon sitting down I asked a couple of questions which she then began to roll her eyes then at one point said ?can I just deal with you? to my mum, I had another question relating to the booking she then flicked her glasses up and said ?who is this, is it your son? He?s very inquisitive isn?t he can I just not deal with your mum? so I stood up and had leave the store and told her that her attitude absolutely stunk! I then asked for her name on the way out, to which she said ?it?s nothing do with you? I said well it is, as I wish to complain about you, to then she replied ?Emile? whilst trying beg my mum go back in and sort it. We left and come to festival park, where the holiday was precisely £138pp cheaper than she was trying charge also.
July 2023 by claire barnes
What a fabulous & friendly team. So informative & helpful.I would recommend to everyone to pop in to this store.. they answered all of my questions and found me a better holiday at far better price to suit my family?s needs ? thank you so much.
June 2023 by Cayley Gwilt
Staff are warm and friendly. Always make us feel welcome. We usually book with Wendy, whose passion and enthusiasm for travel is infectious. She always goes the extra mile to make sure our holiday is exactly as we hoped it would be. Thank you for helping us with our holiday ??
June 2023 by Mick Smith
Friday 26th. MayWent in to book a holiday this morning.Was attended to by a super efficient and pleasant advisor named Joanne. Mentioned that my wife has Arthritic knees and could she request a walk in shower if possible. This she did and also made a note in her personal diary to contact the hotel a couple of days before room allocation to follow up on the request. All in all, could not fault the service I received at the Hanley branch.
April 2023 by Tracy Fellows
Wanted to book a holiday to Greece, but didn't want to go to the Festival Park branch as its always so busy, so called into the Market Square branch. Was in and out within half an hour. Staff were brilliant and very knowledgable . Holiday now booked thanks to the fantastic staff
March 2023 by Christopher Wootton
Me & my partner had gone in to book our first holiday today.All I can say is Kelsie was absolutely amazing helped more than we ever thought we would have got from helping us narrow down to exact destination and pointing out days out that she recommended.So excited to now be looking forward to our first holiday away together
March 2023 by Julie Mills
Just got back from a holiday in Iceland that Kelsey (Hanley) booked for us. Amazing ! The service has been top class from the moment we spoke to arriving back in the Uk. Nothing had been too much trouble for Kelsey and she?s helped us book tours and ensure we got the right hotel for our needs. Brilliant service.
March 2023 by Google user
Just got back from a holiday in Iceland that Kelsey (Hanley) booked for us. Amazing ! The service has been top class from the moment we spoke to arriving back in the Uk. Nothing had been too much trouble for Kelsey and she?s helped us book tours and ensure we got the right hotel for our needs. Brilliant service.
February 2023 by Julie Bailey
Just got back from a holiday in Iceland that Kelsey (Hanley) booked for us. Amazing ! The service has been top class from the moment we spoke to arriving back in the Uk. Nothing had been too much trouble for Kelsey and she?s helped us book tours and ensure we got the right hotel for our needs. Brilliant service.
February 2023 by tracy jackson
After researching a cruise online I wanted to get some advice before I booked. I visited the Tui store in Hanley and was served by a lovely lady called Wendy. She answered all my questions as I had never been on a cruise before. She was extremely knowledgeable and having cruised several times herself she was able to advise me. I was very impressed with the service I received I booked it there and then. I would definitely book through the store again as it?s good to get that one to one customer facing service and they will also Web match the price you had seen online. Thank you to Wendy excellent service.
February 2023 by Sandra Sutton
Went in looking for a cruise needing lots of help. Wendy was extremely helpful and full of useful advice, tips and support. We?ve booked a med cruise now for April for a really good price and are all looking forward to it. Would not hesitate to use again.
January 2023 by Susan Hulme
Booked holiday this last week with Wendy. Fantastic service thank you Wendy. You went above and beyond to find us a great holiday and still helping us so much due to us not being up to scratch with computers and phones.(we are used to paper ticket ect.)
January 2023 by
excellent experience Wendy was very helpful from the hanley branch
