March 2024 by The Dude
Visited TIU at Festival Park this weekend. I man tried to help, didn't introduce himself, so I'll call him A.
A sat us down. Advised this was really for some help and not to book immediately. Having done some outline research, looking for a way to bring everything together in one of a few holiday options.
Things went downhill from there. A would have been more polite if he'd have shouted "get out!" at that point.
A showed no interest whatsoever in helping to find a holiday. A claimed we would need to save up for a holiday (as apparently poor people can be scanned at the door). A said several things about holidays which are factually untrue. A refused to provide print outs of searches he did. A barked any answers at a headmasters anger level of egregious behaviour. A did not offer suggestions for other holidays, packages or excursions.
In short, appalled. What was supposed to be a fact-finding adventure turned into the worst display of customer service. Would not return. This man is a discredit to the profession and to TUI. Didn't complain, have better things to do with time on the weekend.
October 2023 by Georgia Smith
Deb and Stacey were extremely helpful and offered a very good service. Deb was really patient with us, explored lots of holiday options and we booked our dream holiday to the Maldives. Would highly recommend.
September 2023 by Steven Millward
Booked with Hayley and the team at TUI Festival Park and as always, a great service! Hayley goes above and beyond for us every time, no job is too big. Cruising with TUI is well worth it.
September 2023 by Sophie and finn gaming
We booked our dream holiday to Florida with Francesca Harding in January 2023. She helped us every step of the way even planning a 14 day itinerary for us based on our families wish list to make sure we made the most of the stay. Nothing is too much trouble for Fran keeping in touch and so responsive via call or email. Tui Stoke you have Disney expert here such an asset to your team. Our holiday was amazing but we could not have done it or enjoyed it so much without Fran. Thank you so much. We will definitely be going back!
September 2023 by Ann Avramovic
We had excellent service from Hayley Bestwick, nothing was too much trouble, very professional & friendly. Everything was explained in detail & we felt very relaxed and not rushed at all. Would not hesitate to deal with Hayley again. Thank you for helping us to choose the perfect holiday for our special year ahead.
August 2023 by Glidescope EGCC
Booked with Debbie today and she was fantastic. Found me a bargain holiday, and was really patient and helpful finding what I was looking for. All staff are very friendly and welcoming to all customers, I would definitely return here to book a holiday if I was around Stoke when looking for my next getaway. Regards, Andrew
July 2023 by debbie Ferns
Booked our family holiday with Hayley, super professional and was able to guide us throughout our decision on the right holiday for us. Hayley listened to what we wanted and found the perfect deal for us. Fantastic communication both on the phone and via email. Thank you again for all your help, would definitely recommend to friends and family ?
July 2023 by Chocolate Sorcery
Way above and beyond!Excellent and extremely efficient service from Paul today who completely turned around our dismal and disappointed mood after we had our Lisbon flight and holiday cancelled by EasyJet. A very smooth, confident service from Paul who restored our trust in booking holidays. We have absolutely no hesitation in recommending him and we will be back to book with him again!Thank you Paul for turning it around for Richard's special event. ???????????
July 2023 by Josh W
Wow. What a experiance! For the second time now I have booked a holiday with Hayley, and she?s incredible. I?ve been booking with Tui for years but she?s by far the best advisor I have ever had. She listens to everything, calls you back on time, chases everything up and helped me with every enquiry! I will continue to book with Hayley for as long as she remains there, thank you so much for sorting another holiday! Such a asset to the company and I hope this comment gets noticed. Thank you.
July 2023 by Adam Carter
What an amazing and easy experience today booking our honeymoon to Jamaica.Hayley Bestwick was so knowledgeable and friendly. She made us feel welcome all the way through our time in store. Thank you so much.The store itself has a great vibe and child friendly. We took our son, he was entertained by the other staff and a finding nemo DVD??..AMAZING!!!!!!!
July 2023 by Chris Clutton
Absolutely incredible service today from Paul who was so good he gave me all the information I needed to book my cruise and went through everything I needed to know. Also Stacy who was on the reception desk she was very welcoming and asked me to sit for 2 minutes whilst she found an agent who could help me. I waited less than two minutes before I was introduced to Paul. He is amazing and so incredibly knowledgeable about the cruises. Thank you guys.
July 2023 by steve murphy
Booked a cruise this morning with Hayley and we always enjoy the experience when visiting this store. We already knew what ship, date and itinery we wanted after finding it online and could easily have booked it that way. However, we knew that the store always match the price and they really do appreciate people coming in and booking with them. Furthermore, if you have any issues, they are always on hand to calm your nerves before you go. Thank you and I'm sure we will be in again before we set sail for a final documents check?
July 2023 by Rachel Aouiziz
I have just booked my 2nd holiday with Kerry at the Festival Park, Stoke store.Kerry is so professional and friendly. She informed me with regards to the VISA requirements for the country I am visiting and helped me to sort this out, which massively helped me.She makes the whole experience of booking a holiday a pleasurable! I cannot recommend Kerry highly enough.I will now only book my holidays with Kerry and have advised my friends and family how helpful and efficient she is so they can also benefit from her expertise.Thank you Kerry from myself and my daughter - we are really looking forward to our holiday
July 2023 by lauren jones
Myself and my partner have just arrived back from our week in Santorini, which was booked by Kerry at the TUI Stoke Superstore and we can?t thank her enough for helping us choose this holiday! It was perfect.Kerry listened to all of the things that were important to us when booking a holiday, and suggested Santorini. This wasn?t a place we had originally thought about but Kerry talked us through the hotel/things to do/answered any questions we had, she really made the holiday come to life - so we trusted her expertise, extensive knowledge and we are so glad we did! Everything was 10/10.Thank you Kerry for such a smooth booking process and a wonderful holiday. We will definitely be coming back to book our 2024 holiday with you again!
July 2023 by Lillian Fisher
We have just booked our 3rd holiday for 2023. We have already been on the first 2. One to Santorini the other to Bulgaria. We have used Tui at Festival park for several years now.In all that time we have never had a problem at all. Sam, Stacy & all the team are always very pleasant & helpful. Stacy helped us to choose a 15 night Caribbean cruise, a few years ago for our special anniversary. Keep up the good work guy's. Thank you for your help over the years.
