August 2023 by simon fernyhough
I went in to get my new glasses adjusted but unfortunately whilst trying to heat the frame arms to adjust, the lenses were affected by the heat which caused them to distort. The staff were very apologetic and quickly arranged for a new pair of replacement glasses to be ordered. It appears that this has not happened previously and there are lessons to be learned when heating glasses fitted with transition polarised lenses to avoid this happening again!
August 2023 by Caroline Peebles
Great I love my glasses can?t wait to get them
August 2023 by Adrian Mark
Excellent eye test provided with very attentive staff. Very impressed
July 2023 by Michael B
Excellent staff and very professional. Everything was explained to me fully and i found the experience very good.
June 2023 by Steve Abene
?I have recently just taken my son to vision express after I have used them for years to have his eyes tested. I have always received excellent service. The staff are also extremely helpful when it comes to choosing from the numerous selection of frames.?
June 2023 by Laura Kandola
Staff are always very helpful there. No pressure sales unlike specsavers. They're really good with my son too. The only thing I'd say needs improvement is the times on answering phone calls as I can never seem to get through even after 20 plus mins on hold.
June 2023 by Fan Man
Why say your phone calls are important when you never ever answer despite me holding on the end of the line with your message repeating for 20-30 minutes on 6 occasions and still no answer !
May 2023 by Mr Tee
Highley Recomended . far better than sp---avers.Hazara greeted us and made us feel very comfortable and at ease. All the staff were very freindly and didnt rush us. Loads to choose from at all price ranges. Very pleased with the glasses and 1st class service . Thank You.
May 2023 by Mark Allen
Tried calling over a three day period and the phone never got answered, gave up every time!
April 2023 by Steve Jervis
Great service, however, the optician needs to use mints when getting close to customers during examinations if you know what I mean #justsayin ?
April 2023 by Diane Collings
Excellent service from entering the shop to eye examination and choosing glasses. Would reccomend Vision Express.
April 2023 by Pat Irvine
I did not want appointment in England East Kilbride Glasgow is my address
March 2023 by Bradie Walford
Visited today to ask for a repair on my sons glasses. The staff were very rude and one lady in particular gave me a really dirty look after explaining that the repair would cost me. All the staff were stood around chatting to each other instead helping me another women comes back and said. that they now can't be repaird ..u will have to pay for a new pair at the cost ov 69 pounds .I was made to feel uncomfortable and frustrated I asked for the prescription and left..i will not be going back again....I went Specsavers witch were absolutely brilliant and repaird them within 2 minutes and also helped me pick a new spare pair for free... go to Specsavers
March 2023 by S B
Too many staff dawdling around nattering instead of seeing to waiting patients, appointments run late, and no one ever answers the phone. Work dress/uniform on some incredibly scruffy.
March 2023 by Steve Brown
Good range of frames and lens options. Very friendly and obliging staff. Prices are comparable with other stores
