February 2024 by Gail Knowles
On my visit to the Tamworth store today, I was served by Glyn who was extremely helpful in finding the right phone package for me and setting up my new phone, nothing was to much trouble for him and any questions I had was answered straight away, all the staff in there are all friendly and helpful and I have never had a negative experience in the Tamworth store, a massive thank you to Glyn
February 2024 by Alina A
Wish I would?ve read the bad reviews earlier. They are spot on! The whole EE policy makes no sense! You are not allowed to the cool off 14 days return policy if you get a new sim in store. Of course, they don?t bother mentioning that before they get you to sign a contract. I went in for a broadband and decided to become a star customer and move my phone number to EE as well as they were offering a discount if you had both. The whole reason I went in store was to check with them if they can install fibre at my address(thinking they will check if it is already installed in the building). They said yes, no problem, only to find out later from the engineers that they needed to drill a hole in my listed building in order to do so. Now I had to cancel the broadband and got stuck with a 2 years sim contract at full price that they did not want to cancel under any circumstances. What is the point in going in person if they make the process even harder than over the phone? Everyone I spoke to on the phone was as helpful as they could be. That was not the case in store. Just read the fine print online. The store will never share it with you!
January 2024 by Sue Per
Having had my phone stolen whilst on holiday recently, when i got home i popped into EE in Ankerside.was kindly greeted by Ben who took my details and set up an old phone for me whilst i can get in touch with my insurance company. Ben was very professional and literally updated my phone there and then. What a fabulous service !!I literally couldn't of done this without his knowledge.he was polite, caring and very thorough , I very much appreciate his help.Other members of staff were helpful and kept my young grandson occupied too !A+++++ Lads . Thank you
January 2024 by N R
Excellent customer service no complaints from me. Got an amazing deal
January 2024 by Pam Shea
Staff friendly and helpful ... Helped with new phone and next day sorted a small problem with accessing my account.
December 2023 by Papa pops
Better than Burton upon Trent store there is knowledge at this one always happy even to help their own employed learn how to better themselves all so good at interacting with customers
August 2023 by Diane Walker
Initially rang to sort out a query, spoke to a very helpful young man, Chris. He could have sorted my question over the phone, but I prefer to speak face to face.. not a problem for him. I went into store a few hours later. Chris was incredibly patient, polite and helpful and soon sorted out my problems. Well done EE Tamworth. Your staff are amazing. Another old person (like me !) was also in store, having technical difficulties, and he too was served by an equally helpful staff member!EE Tamworth, your staff are brilliant,Knowledgeable and very respectful to us oldies!!Keep up the good work
August 2023 by pcmight
Friendly and helpful staff
July 2023 by D P
I personally wouldnt bother going in here again and anyone who' is thinking of a visit here and taking out a contract then CALL EE WHILST IN THIS SHOP USING THEIR PHONE AND SEE WHAT DEALS HEAD OFFICE OFFER YOU.This shop is a commission collection zone ? and they get you to sign with top prices coming out of your pocket.Save parking or travel charges and call 150.Your new phone will be delivered the very next day to your home or work on a better deal saving you lots of money.?You're welcome.
July 2023 by Malcolm Arrowsmith
Very informative and helpful.
June 2023 by Peter Morrissey
Was sold additional line which i never wanted. The lad who served me said it came with the sim only deal. For me to then log into my ee app day or so later to find it was an extra something that i never wanted. As i tried speaking with the manager he was too spineless to come and see me. I will not be going back to ee or would i advise anyone too. Bad customer service, cocky
June 2023 by Dave Roberts
Very friendly people and helpfull
June 2023 by 1spookyej
Very helpful store, big thanks to Chris for his attention and efforts he made to support me with my enquiry. I highly recommend visiting the store in person for any EE related enquiries, much nicer than the call centre.
February 2023 by Colin Cunnington
First class service and advice on all products available.
February 2023 by Billy Mee
Two very nice gentlemen gave me all the information I needed very helpful.
