June 2023 by Rachel Handsaker
Every time I go into this surgery I get publicly flogged verbally by staff who are rude and love to keep their customers waiting and queuing to the door , the blonde slim lady who wears glass is the worst , she would serve quicker if her mouth was sellotaped shut as all she dose is talk gossip while you wait only to be yelled at for not giving it 4FULL days after you put your prescription in at doctors, I did my repeat on the Monday went to collect on fri afternoon to be told I?d not left it enough time !!!! It?s ridiculous that means I can?t get a prescription on the day a doctor issues it after an appointment what if it?s antibiotics and I have a terrible infection? , I?ve got to wait 5 days to collect it !!! Absolutely stupid stop talking all the time when it?s not necessary and you might have time to do them , me though I?m never going to use them again
June 2023 by Adam Blurton
Always super helpful friendly staff
May 2023 by Mairead McGrath
I have had to go to this surgery multiple times to collect a prescription that often changes and has to go here on the post. Every time I go for the last 2 years the regular staff are very rude and dismiss that my medication goes there. I have to stand and insist that they look again as it's always there and they find it eventually every time. There is a mature blonde lady with glasses who is particularly rude & offensive and I don't feel she should be in this line of work. My biggest concern is that people who are more vulnerable than me have to use this service. Absolutely awful. Thankfully I have now been transferred to a different service.
February 2023 by Sarah Johnstone
Having left this pharmacy in tears, I felt I had to leave a review. I requested my usual repeat prescription & was told via the app that it had been approved by my doctor?s surgery and as I had run out of one medication, I went to collect my prescription.I was given a bag, which I took home. I then realised that the medication I had been given was wrong & not what I had requested.I went back the following day to be told I had ordered incorrectly & I ?should have enough medication ? and that the ?approval by the surgery ? that I had used to track the readiness of my order was simply to acknowledge they had received my request, which I don?t think is true as there is a different status for that.i was told finally, that a mistake had been made, which is what I was trying to explain to the pharmacist. I queried why I would be ?allowed? too much of the medication I HADN?T ordered and none of the medication I had ordered.I was told I was being aggressive & not ?accepting what I was told.?. I agreed that I was questioning what I was told as the pharmacist kept changing what he was saying to the point where I was confused. I was never aggressive - I was simply disagreeing with him.He said I raised my voice , which is untrue as my tone was carefully well modulated at all times - except for when I told him - if I was being aggressive, I would be speaking like this, and I raised my voice for 10 seconds , still not aggressively, just louder. As I?m softly spoken, my voice was still not loud.He asked why I not asked for a quiet word with him and I asked where? I didn?t know that was an option. Were we supposed to step outside round the corner? He suggested we go into a private room, which I wasn?t aware existed, but I was so uncomfortable at this point, I felt I needed to stay in a public place.I could go on & on giving details but I feel I?ve made the point I needed to. Having left the pharmacy , I don?t have the medication I needed & I don?t feel I want to go back to this pharmacy. I?m very shocked & upset at this experience.To make a complaint, he suggested I write to him. I?m not sure how useful this would prove to be.Avoid.
May 2022 by Stewart Allen
First class.Efficient and pleasant people.
May 2022 by Simon
Not bad at all
May 2022 by Simon Evans
Not bad at all
March 2022 by Melissa Mehta
Called to asked about my daughter?s suspected chicken pox, and they couldn?t have been more helpful on the phone, and by email later on. Highly recommended
December 2021 by Shelly Bamford
Fantastic xx
February 2021 by Lauren Rankin
A helpful service and very friendly staff
April 2020 by Nigel Wood
The guys and girls are brilliant .... nothing is ever too much trouble for them
January 2020 by brian cane
Excellent practice and dispensary, registered here for 15 years, very happy.
September 2018 by Paul Owens
A friendly bunch of people
March 2018 by Emma Jay
I think this speaks volumes ... my teenage girls totally devastated that their lovely Doctor Trewin is cutting down his hours ... think thatâ??s a true testament to what a family doctor should be...someone the whole family feels comfortable with and whoâ??s always been there. Never struggled to get an appointment in 30 years ! Highly recommend ... all the doctors are fab! We are very lucky in this town !
November 2016 by Martin White
Tim the pharmacist is the best and kindest person you'll ever come across. My wife and I have the utmost respect for his kindest consideration, advice and they'll even deliver your medication at very short notice. Happy Christmas Tim.... From Martin and Mary White
