March 2024 by Michelle
After travelling back from Norwich we decided to call in at Dominos Pizza. I called at 18.10 to order my food and it was agreed this would be ready for 19:00 hrs. I went in at 19:00 hrs and waited, my name wasn?t on the screen and I realised I had not provided a name (so I accept some responsibility for that.) I waited around 10 minutes to be acknowledged at the till and even then my question wasn?t answered and the chap walked way. As time went on I was becoming rather frustrated. I watched another man come into order who also had to wait 10 minutes to be acknowledged. We had both been stood waiting at the till.It got to 19:30 and I was thinking of getting up and walking out as I had my 5 year old in the car with my partner and we needed to get him home. I hadn?t paid at this point and I felt the service was so poor that I could justify leaving. A man then brought our pizzas to us. These were fine but I suspect they had been sitting for a little while.When we were acknowledged this was prompted by delivery drivers. A young female delivery driver seemed quite miffed that the other man had been left standing there, ignored.Quite frankly it seems that if you don?t order via the app then it?s not worth bothering. It would seem that the majority of staff in there that evening do not want to deal with customers. Was a manager on?? If so I?d question their ability to manage!I feel sorry for the staff that do care and are working hard! Hopefully Dominos recognise these staff members.Date of visit 18/02/2024
February 2024 by clive hitchens
Unbelievable . I was refused a large pizza with just garlic butter and mozzarella because it would mess up their inventory when counting stock ???? Beccles what ????? Never heard this before and I have been doing this with Norwich dominos all the time so I am confused ??? Left hungryThanks for getting back to me but it?s a little too late I am afraid. It seems when things go wrong you as a business or owner just send the same message to customers to contact another website and do it all over again? it?s a shame because I use dominos a lot in Norwich but I am now reluctant to use dominos at all.
December 2023 by Daniela gardner
First time in using domino's , expensive prices, but thought it might be worth it, food was shocking pizza thin, which only seemed to have tomato sauce on it no toppings, where was the cheese ? Chips portion wouldn't serve one person never mind it said for two people, what a joke, delivery excellent, we will never buy here
December 2023 by Gary
Delivery drivers park on the path so you have to walk well into traffic to cross safety concerns
October 2023 by Caspar Rastan
Wouldn?t even give it one star. Staff got the order wrong which I could?ve accepted, but when we phoned up they had horrible attitude. Even the dominos main customer service have been useless.
August 2023 by Manda Wakem
Great pizza. Fantastic they offer tasty vegan cheese too!
August 2023 by Dominic Aldred
The driver man forgot me garlic bread
July 2023 by Suzie Church
Placed my order and selected a time for collection, but wasn't ready for collection when I arrived. Had to wait 30minutes past the collection time. Customer service was a let down due to lack of communication.
July 2023 by pnm dhk
Such an amazing staff. Yummy pizza
June 2023 by chr ba
50 minutes after ordering a pizza which was predicted to take up to 35 minutes by the app, I phoned and enquired as to the pizzas? whereabouts. I was told they were soon on their way. Indeed they were- after another ten minutes but they arrived stone cold. I suspect our pizzas were made and forgotten about, then quickly brought to us after we enquired. Disappointing after a day of driving for 7 hours and simply wanted fast and easy food before going to bed. Wouldn?t recommend
June 2023 by Discover16740809036
50 minutes after ordering a pizza which was predicted to take up to 35 minutes by the app, I phoned and enquired as to the pizzas? whereabouts. I was told they were soon on their way. Indeed they were- after another ten minutes but they arrived stone cold. I suspect our pizzas were made and forgotten about, then quickly brought to us after we enquired. Disappointing after a day of driving for 7 hours and simply wanted fast and easy food before going to bed. Wouldn?t recommend
April 2023 by Jessica Reed
No atmosphere take out restaurant good staff ?
April 2023 by Allison Pitkin
Two hours for delivery really still waiting for head office to look into it more waiting bad experience
March 2023 by lilia pitkin
almost 3 hours waiting
February 2023 by Andrew Pitkin
Ordered the food at just after 1800, 20.40 and nothing and no help from the shop. It?s been in a box for nearly and hour. Getting Hangry Know
