March 2024 by Linda Trollip
Thank you to the lovely helpful assistant who saved me buying totally wrong bras for my sister-in-law today ! Next time I will wear my glasses lol. Good service is rare? well done M&S
February 2024 by Hazel Bourne
Visited recently, ok but ladies dept is dismissal, bland and boring, ok if you want jeans and jumpers but not much too attract the eye of up to the minute fashion. I have seen better displays in charity shops.
February 2024 by Noreen Lewis
Marks and Spencer is my go to place for clothes and fresh fruit .
February 2024 by Michael Mould
Good shopping experience and excellent service and excellent quality food ?
February 2024 by Nilar gh
I wish I could give zero to them. I went to the lingerie section today and asked if they had any swimsuits. The store assistant didn't get my Accent first and asked me to repeat it three times. When she finally got my point, she was like: "you get it online". Then she left the changing room and didn't help me at all. Totally disappointed by its customer service.
January 2024 by Marion E.
I recently purchsed a lingerie item which should have been a 2 pack.When I got home I found only one item.I tel the store and was told they couldn't put me thtough to the department I would have to return to the store which is 1 hr journey for me.Yet another example of M & S poor service and standards
January 2024 by Mrs Cambridge Vlogs
Lingerie Department- I visited on Saturday and this department was not busy at all - I had seen a advert on Instagram and decided to try on the bra - I searched for about 15/20 minutes looking and at the same time passing two shop assistants busy putting new stock out - armed with said advert I approached one of the assistants and politely asked for her assistance she couldn?t be bothered to help at first she said I?m busy with a customer and then said she?d look at the photo and reluctantly found me the bra - she never asked me if I?d like to try it on - she didn?t smile she wasn?t friendly. At one time there were 4 sales assistants chatting in the middle of section including her so I?m guessing customers don?t come first!
December 2023 by Paul Huggett
Great store & staff
December 2023 by Pat Blake
Really disappointed today, the store assistant in lingerie and menswear was disinterested in serving customers, abrupt to the point of being rude. She needs to learn how to engage with their clientele or find another job suitable to her skill-set which is obviously not on the top floor of M&S in Bury St Edmunds.
November 2023 by Jaros?aw Piszczek
Love this people.
August 2023 by Sheila Hetherington
I've always felt that the staff in Bury St Edmunds M+S were very helpful and friendly. However today Jacob went above and beyond.. When I asked if I could take the trolley with my heavy bags out to my car, parked just in front of the store, he carried my bags out to the car for me. Thank you Jacob for helping an old lady, you were very kind
August 2023 by Emma Maile
I have been searching high and low for an alternative wedding style cake came upon m and s two tier naked vanilla and jam filled cake so it's been ordered and is perfect for couples like us on a budget weddings don't need to be hugely expensive to enjoy your special day and it was close by for us to go and collect when we need it in September just perfect
August 2023 by Maria C.
As a regular customer I was angry and disappointed when obviously some scruff school leaver decided to follow me around thinking I was a shoplifter.i actually spent alot of money in this store and will not be treated like this again silly them they have just lost a good customer perhaps if they employed proper security instead of school leaving shelf stackers they may be able to pick out the real thieves!!!!
July 2023 by Myra Moss
Called in early before work today.Lovely lady - great service.We must keep using our local M&SBig shout out to lingerie department.Fitted me with the perfect bra.10/10 ???
July 2023 by Karen Wright
Lingerie staff were most unhelpful especially the one called Anne and the "lady" on the checkout (Tracy) did not make eye contact, was curt and walked away before I had packed my bags. I asked for a price 3 times before she finally answered. As a visitor to the store I will not be going again. It will be nicer to shop on line!