September 2023 by Jason Murfitt
Called in to collect an order for my wife and was met by the most miserable woman who appeared to be messaging someone on her phone as opposed to serving. Very poor customer service. The shop was littered with stuff hindering people from browsing and the shelves were covered in dust!!!
February 2023 by Sarah Martin
A huge thank you to the lovely ladies in Bury St Edmunds Phase 8.They all helped me in my purchase of the Blue Chain shirt dress.They suggested I went down a size and kindly ordered it to come from another store for me. It was really quick in arriving and they rang me as soon as it was in store to try on. They were spot on with their sizing suggestion, as the size down looked perfect. This is the bonus of being able to try things on in store, as if I had ordered it online, I would have now been sending it back for the size down which is all faff.. Such lovely ladies and so helpful. Great customer service.Sarah Martin (Midge)
December 2022 by Melanie Lesser
Phase Eight is my favourite shop in Bury St Edmunds. The staff led by manager Ann are fantastic. They are always helpful, friendly and knowledgeable. Ann in particular knows my style and always has a good suggestion to make. Maddie also has a great eye for fashion and all the team both know their stock well. Thank you it is always a pleasure to pop into the Abbeygate Street store. The team are a credit to Phase Eight :)
December 2022 by Meg K
Friendly and helpful staff. Molly assisted me and helped me find what I wanted. Will be back!
November 2022 by camilla watson
A big thank you to the two charming ladies who helped me on Wed morning. In Bury St Edmunds. I was panic buying for a smart dinner in London. TheyWere so helpful and kind and in the end I bought a beautiful pink dress. Thank you ladies.
August 2022 by Liz Woolfall
I went to buy a dress I'd seen a few weeks previously. Asked staff if it was still available. Young lady named Millie called another store who had it. Next day shop rang to say dress was in! Millie gave great customer service. Thank you.
May 2022 by Karen Watts
Visited the store today looking for an outfit for my son?s wedding. I had an idea what it was I wanted but Ann was so very helpful, finding alternative outfits that she thought I might like and she thought would suit me. I really do not like shopping anytime but Ann made this a very pleasant experience. No more worrying about what I am going to wear or trawling round the shops to find that perfect outfit.Dress, jacket, hat and shoes, sorted
April 2022 by Philip Reeve
Positive visit me and my wife had here, staff were efficient and friendly
March 2022 by Gill Smith
Tried everywhere for a wedding outfit for daughters wedding. Came here and was amazed at the lovely choices. And found what I was looking for. So so pleased. The assistant who turned into my personal shopper was very helpful. I cannot recommend this shop highly enough!
October 2021 by Jenny Arkle
My future mother in law is suffering from early onset alzheimers and it has been very difficult to get her to find an outfit for our upcoming wedding. Popped into phase eight this morning and the customer service I recieved from Dawn and Anne was amazing and really helped in a situation that was quite stressful, they went out of their way to find a suitable outfit offering lots of different solutions. I'm pleased to say we found a dress and my future mother in law is going to look amazing.
September 2021 by Charlie Debney PR
Friendly and helpful staff, offered good advice. Well worth a visit.
August 2021 by Vanessa Simmons
Tried everywhere for a wedding outfit for daughters wedding. Came here and was amazed at the lovely choices. And found what I was looking for. So so pleased. The assistant who turned into my personal shopper was very helpful. I cannot recommend this shop highly enough!
August 2021 by Michele Bailey
My go-to shop when I want something for a special occasion but I also the love the everyday wear. Anne and her team are always friendly and helpful, so much so that they even know my taste now and suggest styles for me to try.
August 2021 by Simona M
Very nice shop, the manager Ann and the team are very friendly and helpful. It is a very small shop but they have a great range of the collection and I always feel like I can find what I want there.
July 2021 by Dorothy Wood
Lovely clothes and outstanding service. Very friendly and helpful without being pushy. They also remember you on return visits and show new lines. Great place to shop.
