March 2024 by gary r
Excellent service in every aspect of my visit.Lovely, friendly, respectful, efficient staff. 10 out of 10, well done.
March 2024 by Anthony Bird
I have used Specsavers for years and have always had great customer service and satisfaction from every member of staff
February 2024 by Maxine Kasicki
An excellent service enhanced by kind, caring and friendly staff. Thank you so much.
February 2024 by Trevor Watkin
Been using this branch since we moved to Suffolk and the service has always been good. Since COVID-19 it seems to be quieter, which makes for a more pleasant experience.
February 2024 by Daryl Griffiths
Very helpful and attentive people. Have been with Specsavers for a while now and think they give good value for money
February 2024 by Sheilagh Molyneux
My family and I have been going to Bury St Edmunds Specsavers for years and have always had a positive experience.My recent visit was particularly brilliant; the staff's service from checking in, to the optomotrist's examination and recommendations and finally, the fantastic dispensing opticians, was not only professional but also personalised to my needs and budget.I would like to extend a special mention to the dispensing opticians Paul and Jessica who were amazing.-a true asset to the branch.Thank you.Would highly recommend.
February 2024 by daphne burgess
I have always used Specsavers in Bury St Edmunds for my glasses. They have very good savings on frames. All the staff are very keen to help you.
February 2024 by Daven Davies
I?ve been in three times and Wai tied over 30 minutes each time and still I don?t she my glasses. I don?t get that long for lunch. The initial pick-up appointment had to be moved in plenty of notice. Eat micro suction was a joke. I wish I had gone somewhere else entirely . Yeah , friendly staff , but that?s not what bin was there for! Joke
February 2024 by Carol Myers
Very friendly and informative opticians
January 2024 by Rapun zoll
Staff were friendly but I now have conjunctivitis (eye infection) after my eye test. I have not been out apart from my eye test and it?s come on suddenly which seems coincidental. Maybe not cleaning things properly at Specsavers? ??
January 2024 by Steffan Kurtz
Poor customer service, passed from one member of staff to the next. Total of 7 of just eye test. Avoid if you can
December 2023 by Charlotte Rye
Terrible service not one staff member seemed to know what they where doing waiting for fitting after watching him do nothing for 15 minutes not professional attire or smiles I know it was a dress down and raise money day but no leadership happeningWhatsoever and all talking to each other for info on customers ????
December 2023 by Allan Mitchell
Great serviceLost my last pair of varifocals so popped in and booked an appointmentDetailed examination and retest and picked up my early stage glaucoma2 cracking pair of replacements.Would highly recommendAllan, Bury st Edmunds
December 2023 by shaun neary
Very helpful friendly staff thank you
November 2023 by Hannah Orton
As a mum of 3 of varying ages, Bury staff are fantastic. They are always attentive, listen and take on board what you're saying (youngest has some communication difficulties) and they made sure to support him as best as possible. This is from the moment you step in to the moment you leave. I will keep travelling to have these guys do the eye tests every time.