February 2024 by Jan. Tottie
I am deeply upset by the service todayStaff are uncaring and rudeMy prescription was ?lost, not on the shelf?The most important medication was out of stock, I informed them I had not been able to collect earlier in the week as the weather had been so bad and I only had 1 day leftTerrible attitude from pharmacist especiallyApparently it might be in this afternoon or tomorrow, only open until 1pm thoughI was treated like they were doing me a favourReally !As a recently retired NHS worker I understand these things happen, however they need to be dealt with with care and compassion for the patientObviously no job satisfaction there thenThey couldn?t care less !I tried to find a contact email for the proprietor to express how unacceptable this isIf this had happened to an old or disabled person the implications could be far worse especially with this attitudeUnfortunately i can?t find one hence this review in the hope it is seen and acted upon
December 2023 by Izabela G.
I came today with my elderly and frail mum to have her Covid vaccination. I booked in advance for a certain day and certain time (12:50). When we arrived, we were told that they will not vaccinate her because they would have to open a new vial of vaccines and, as they close at 1pm on Wednesdays, the rest would have to be wasted (there are 5 doses of vaccine in the vial). Whilst I understand the reasoning, I don't understand why it wasn't possible to calculate that my mum will be declined whilst they booked each person for a certain time so they knew the number of people to be vaccinated on that day. Booking people in multiples of 5 is a kindergarten level numeracy skill.
November 2023 by Frances Gaul
Called the pharmacy to ask what I can buy over the counter for a very bad headache/migraine and was advised cocodomol. Said I'd head over there shortly to get it, but when I got there they refused to sell it to me. Very inconvenient. Went to another pharmacy who were very helpful.In general I ask my GP to send my prescriptions elsewhere as they rarely have what I need.
October 2023 by David Bridges
Excellent service and very approachable.
July 2023 by Charlotte smith
Ive had a similar issue to another person that went here, they've held a prescription for a week without preparing it, failed to order medication they didn't have in stock. Ive had to call 111 to get an emergency supply as i run out due to them not providing this for me and i tell you that was a palaver aswell!
July 2023 by richard goudge
Worse Pharmacy iv eve had the misfortune to use. I use a controlled drug and they have given me the wrong quantity 3 times and even the wrong medication on one occasion. They never have the medication when they say they do but still tell you to come and collect it in the hope that they may or may not have it in stock. Lie as a matter of course, are incompetent, rude unbelievably arrogant, defensive and dismissive when they get caught out lying which is very often. From speaking to many other customers it seems they all share my views and have experienced the same problems but are afraid to voice them as this is the only Pharmacy for miles around. Very unprofessional and really should be investigated as they are unfit to practice.
July 2023 by Google user
Worse Pharmacy iv eve had the misfortune to use. I use a controlled drug and they have given me the wrong quantity 3 times and even the wrong medication on one occasion. They never have the medication when they say they do but still tell you to come and collect it in the hope that they may or may not have it in stock. Lie as a matter of course, are incompetent, rude unbelievably arrogant, defensive and dismissive when they get caught out lying which is very often. From speaking to many other customers it seems they all share my views and have experienced the same problems but are afraid to voice them as this is the only Pharmacy for miles around. Very unprofessional and really should be investigated as they are unfit to practice.
June 2023 by Lynne Martin
The young ladies Beth and Jess are absolutely brilliant, I went in because my eye was badly blood shot to be asked if it was ok if they checked my blood pressure to find out it was dangerously high, they lent me a 24hour monitor and sent me straight up A and E which I was placed on medication, thank you so much to the lovely lady?s ?
May 2023 by Maria
This was the second time I took my mum to have a covid jab as it states on the Web site it's a drop in centre from 9am till 5pm and to be told they are not doing the jabs as they are to busy ( nobody in the place apart from us ) then she went back to chatting to the other 5 staff behind the counter. Disgusting .
May 2023 by Stuart Rogers
Travel Clinic and Vaccinations service is A1. I got superb service that was carried out with diligence. I recommend the City-Doc service to link you into this pharmacy for either business or pleasure related travel health needs.
May 2023 by Oli Nettleingham
Jas and the team were exceptional when we needed our vaccinations - super friendly and very professional and helpful!
May 2023 by Jas Lali
I?m so proud of this Pharmacy. 12 yrs this August it has been there providing great service to patients of Thurston and surrounding villages. Committed is an understatement.
February 2023 by Liz Le Mar
Very professional, caring staff,lucky to have such local pharmacy, always helpful.
January 2023 by Jonathan Grant
The staff are useless and unprofessional. More than once they've held a prescription for days without preparing it, failed to order medication they didn't have in stock and failed to put a prescription back into the national system so we can access it at another pharmacy. My 2 year old is left without their prescription due to the lack of concern and/or incompetence.
August 2022 by Trish Muxlow
Always very helpful.
