October 2023 by Bella Rausch
First time at Vision Express in Bury Saint Edmunds.From the easy way to book in store, having a good eye test, very professional and clear. Then buying a new pair of glasses good variety and fair price. To the staff sitting me down and explaining the price and cover. Everyone I found to be helpful and friendly and would highly recommend Vision Express to anyone that need their eyes tested.
May 2023 by Rich P
Whilst the frames are good quality with a good selection, customer service in this store is challenging and problematic with a general unwillingness to help out with problems. Although eventually retecified, I waited for a 'ready to collect' phone call - after a month of not hearing I'd rang to check - only to be told they were in-store 3-4 weeks prior and "we sent a text" to let you know.
April 2023 by Mr P
Whilst the frames are good quality with a good selection, customer service in this store is challenging and problematic with a general unwillingness to help out with problems. Although eventually retecified, I waited for a 'ready to collect' phone call - after a month of not hearing I'd rang to check - only to be told they were in-store 3-4 weeks prior and "we sent a text" to let you know.
April 2023 by Mr Reviewer
I found this store and to have very poor communication and customer service through the transactional process and unwillingness to help when problems occur with the frame/prescription
March 2023 by Nick Pollard
Simply fantastic service from every member of staff. I mistakenly booked at Vision express, when my corporate vouchers were for a competitor, they honoured the vouchers none the less. Customer service such as this is dying trend, thank you vision express team.
March 2023 by SONIA MANNING
Very happy. Desperately needed my glasses for work. Was promised to have them by Saturday and I am happy to report that they stuck by their promise. Service was excellent ? I am still waiting on my contact lenses. They will be ready next week so holding thumbs ? well done and thanks once again ??
December 2022 by Neil Davinson
Had a eye check up for my Wife , Daughter & me . The staff were absolutely fantastic & were so helpful & informative. All our questions were answered . As a Diabetic my check-up & results were explained to me in detail . Cannot thank the Optician enough for his advice . Would recommend Bury St Edmunds Vision Express 100% . You won't be disappointed.
December 2022 by Helen Webber
Always have expert service at the Bury St EdmundsThe optician Matthew is extremely thorough and all the staff very helpful especially Sonia who advised me on my glasses.
December 2022 by Jack Ladd
when making the appointment I specifically requested for a certain person to conduct the main examination , but that did not happen!.Not happy!.
November 2022 by Lee Taylor
Quite possibly have just met one of the rudest person in my life. Asked for a simple repair which the shop has provided before but because the frames were purchased online he told me they wouldn't do it. I asked to purchase the items to fix myself and his response was I'm not interested. Customer service is obviously no longer used in this store. Hopefully its only the one member of staff that needs some training
September 2022 by Florentina Pantiloiu
I had a problem with a NHS voucher and it took quite a while to be sorted with nobody's fault. Claire from BURY st Edmunds branch was amazing and she sort out my glasses and everything.Much appreciated, Claire ?
September 2022 by Nicola Biela
Very friendly helpful staff and a pleasant experience , optician put my mind at ease after very thorough eye exam
August 2022 by David Carter
Had a eye test on 5/8/22 I saw the intern I found her to be very good and knows her stuff she was a complete darling made me feel relaxed and at ease she is a credit to the company I hope you pass this on to her
July 2022 by Donna Smith
Visited Bury St Edmunds store for a sight test today. The staff were warm, friendly, professional and knowledgeable. First time prescription needed, the staff know their products and were brilliant in helping me choose a frame to suit my face. Highly recommend.
May 2022 by Lee Shaw
Matthew the optician and the other staff very friendly and helpful. After endless issues at another branch I came here and the difference has been a much better experience.
