November 2023 by D W
Such a terrible company. I ordered a three piece furniture and all arrived on three separate days. Two of which damaged.I call and they hang up on my twice and then they are unwilling to put things right.Now discover you can furniture cheaper elsewhere so will not use again.
October 2023 by Paul Day
Love Dunelm, but it's not as great these days.Missing prices, shelving chaos, and the place doesn't seem to be as well kept. My guess is short staffed, so they haven't got the time. But hopefully it will get better
October 2023 by Ian Courtenay
Good range, reasonable prices. Shopping for made to measure curtains, accurately sized, good quality fabric, heavy lining.
August 2023 by Katy Cat
Got served by the lovely and helpful Monique. Absolutely delightful customer service.
August 2023 by Darren T
Nice enough, good staff, never really have any drama there or issues with retuens and exchanges.Dropping a star due to them no longer doing blue light discount, apparently we are less important today then over the last couple of years which is a little ironic given that 1, COVID was business as usual for us despite some vocal attention seekers on twitter and 2, things are far worse now then before.Anyhow, that's not the stores fault so don't consider this a mark against this store specifically .
August 2023 by Matthew Tucker
Abdul, who was on the tills today (11/08/23), was extremely helpful when I bought a wing chair. He found a pneumatic dolly to help get the item from the shop floor to my car amd helped me load it into the boot. Excellent customer service.
August 2023 by Maddie Taylor
Got accused of being a child and asked to leave
August 2023 by Aiden Walsh
I chose Dunelm to purchase a goose feather and down duvet as considered tgat buying it from a store rather than online would ensure that i could check the quality. However, I found the display of duvets available very confusing - trying to work out which item information board went with which item. Then reading 'this can be found in aisle (?)' only to then have to hunt for the tiny aisle numbers on the front of shelves. Furthermore, when I did eventually find the item, it was high on a shelf in a box and rammed in so tight I couldn't even get hold of it to take a closer look! I could have sought help from a store member of staff but there were none to be found (save for till operatives and a security guard) and by this time I'd had enough.
August 2023 by Dee T
Nice enough, good staff, never really have any drama there or issues with retuens and exchanges.Dropping a star due to them no longer doing blue light discount, apparently we are less important today then over the last couple of years which is a little ironic given that 1, COVID was business as usual for us despite some vocal attention seekers on twitter and 2, things are far worse now then before.Anyhow, that's not the stores fault so don't consider this a mark against this store specifically .
July 2023 by Tracy Hodgkinson
Visited the cafe today. The two ladies were run off their feet, so short staffed. Someone complained about table clearing, cleaning. These ladies, one I think was Amanda were rushing about trying to serve and clear the area. Just wanted to say how lovely the staff are in there. Please think of the difficulties that arise when other work colleagues off. This kind of work is hard work . These ladies still carried on. Thank you for our lunch, with a smile.
July 2023 by Sharon Stephens
Seemed to have a lot of empty shelves. Went upstairs to the restaurant tables not available due to dirty dishes being piled up on them
June 2023 by steve baker
I went on Tuesday with express mission of collecting a mop my wife wanted me to buy on the way home. I was unable to find the said mop and enlisted the help of Abdul. And I must say nothing was too much trouble for him, super helpful and he was really polite. Employees like him are hard to find!! Look after him Dunelm.Abdul, great service, thank you.The lady on the till was also very polite and friendly too. Sadly she no name tag on,
June 2023 by Mark
Nice items all round. Nice restaurant as well.
June 2023 by Sarah Watt
Love the products here & the great customer service
June 2023 by john Welham
Always clean and tidy staff very helpful good store.
