October 2023 by Happy Gecko
i had a great service from halford, there were some delays but i was kept abreast of what was going on, Martin went above and beyond to help, offer advise and discounts with my vauxhall astra and i am happy i chose this place first time to go.will def make it my fav go-to placethank you martin and teamService: General repairs & maintenance
September 2023 by Fia A
I have been lied to and messed around too many times by this particular garage Halfords Autocentre Ipswich in Commercial Road. I paid and booked online for a service, and 15 mins before appointment time (as I was driving there to drop off my car), they cancelled on me with an excuse of 'electrical fault'. I waited 2 weeks for another appointment because it was either reschedule or refund. I didnt realise how bad this garage was in the beginning so I chose to reschedule, thinking refund will take them longer to process. Anyway, I spoke on the phone about 3x since to confirm my new appointment, and each time the staff doesnt have a clue and keeps mentioning the wrong dates / vehicles that have nothing to do with my booking. I was promised a call back today which did not happen, after the garage rudely hung up on me because I asked to confirm my new appointment time and date. They said they had no access to the computer data and busy in the middle of something so doesnt have time to talk to me or answer my questions. Excuse me but im a paying customer? Now I've learned my lesson not to use this garage ever again because the staff are horrible especially ones that directly answer phones - unprofessional and rude. At the end I never received the service I paid for. I will warn my family and friends not to ever visit this garage due to poor service. I would like a refund asap please. Will take my business elsewhere thanks.
August 2023 by helen starling
Took my car in for its MOT and it needed some repairs, I was kept informed by Martin who was extremely helpful and explained what needed to be done to pass its MOT, he kept me informed during the day, he was very polite and they even managed to get it done on same day which I was very pleased about.
August 2023 by World Security Group
I recently had the pleasure of experiencing top-notch service at Helfords MOT Centre on Commercial Road in Ipswich. From start to finish, their dedication to excellence was evident, leaving me thoroughly impressed with their professionalism and expertise.I brought in my beloved Mercedes C250 D for repairs and MOT services, and I must say, the team at Helfords exceeded all expectations. Not only did they address the issues with my car with precision and care, but they also went above and beyond by providing a comprehensive cleaning both inside and outside, leaving my car looking as good as new. It's rare to find a facility that truly understands the value of attention to detail, and Helfords certainly shines in this regard.However, what truly sets Helfords MOT Centre apart is their staff's commitment to exceptional customer service. Mr. Martin, in particular, stood out with his outstanding assistance and knowledge. He patiently explained the repairs and maintenance required, ensuring that I was fully informed and comfortable with the decisions being made. It's refreshing to encounter someone who genuinely cares about their customers' needs and takes the time to establish a positive rapport.The convenience of having both MOT services and repairs available under one roof is a major advantage. Helfords' expertise in these areas is undeniable, and their dedication to using quality parts and industry-leading techniques instills confidence in the longevity and performance of the repairs done.Based on my experience, I wholeheartedly recommend Helfords MOT Centre on Commercial Road in Ipswich for all your car's MOT and repair needs. The exceptional service, skilled technicians, and customer-centric approach make them a standout choice in the area. If you're looking for a facility that treats your car with the same care and attention as they would their own, look no further than Helfords. My Mercedes C250 D is running flawlessly, and I have Helfords to thank for that!Kudos to the team at Helfords MOT Centre for delivering excellence in every aspect of their service. It's rare to find a place that not only fixes your car but also leaves you with a smile on your face. They've gained a loyal customer in me, and I'll definitely be returning for any future car care needs.
August 2023 by Sean Taylor
Do not use.Seen multiple reviews regarding late cancellations, decided to give them benefit of the doubt and booked. Only for them to cancel my appointment on the day then say the refund takes up to a week.Awful service!
July 2023 by Chris Tyson
Went in for cleaner for my mercedes Benz clk w208 530 soft top great product done the job really well. Friendly staff and very helpful.
June 2023 by steve
This garage managed to cancelled three Saturday MOT appointments with less than 24hrs notice for each of the appointments over a three week period. Leaving me without the use of my car (due to the previous MOT expiring), until I could find an alternative reliable garage to MOT my car on another Saturday afternoon. I won't be wasting my time next year on this garage.. Reading other reviews this seems a regularly occurance at this branch with sometimes only email notification shortly before the cancelled appointment.Service: General repairs & maintenance
June 2023 by jessbaby
My experience was brilliant I have no complaints at all. Martin who serviced my car was very helpful & Sam that was the technician was also really helpful. The customer service. Very lovely gentleman. They fixed my car really quickly as well :)
June 2023 by Naufal shamsudeen
Hi Halfords!!My appointment was booked for 3:30pm and I was there on time at the front office and met Mr Martin.He said for changing 2 tyres and I have requested and paid for my 4 wheel alignment online 4 days before which will take 2 hours and asked me to be back by 5:30pm in between he said he will give me a call if there is anything but unfortunately he was busy with work.When I reached back to the garage by 5:30 they didn't finish the work not even changing the tyres!! He want me to wait another 30 minutes which I did and finally he said there is some problem with the suspension so he won't be able to do the 4 wheel alignment and he will do the refund.when I said this is not what I expected from halfords so he offered me even he can do the 4 wheel alignment for free and he will mention that in the invoice but Mr Super Smart Manager Mr Martin didn't mention that in the invoice!!That's completely fine I don't need his fee bee!!I will Never recommend halfords to anyone in my family and friends especially Halfords Autocentre Ipswich IP1 1UZSuch a terrible service!!Keep up the good work Mr Martin and halfords!Service: Wheel alignment
June 2023 by Mia Greenhorn
I had a full service of my car here and was very pleased with the service I received. there was quite a few things wrong with my car and there fixed all the problems promptly and with great care. Martin was very friendly and helpful - all the staff were very friendly and quick to help. They helped me understand what was wrong with the parts of my car which needed fixing. 10/10 would recommend going here.Thank you very much to the team who helped fix my car - you all did a great job :)
May 2023 by Amy Secker
I?ve been to Halfords twice now and their customer service has been excellent! They?ve made it beyond clear they?re not just trying to rinse the pockets they can? especially being a young female. I?ve unfortunately had this happen at many local garages! Both times I was served by the manager down there and he always explained everything so well. The first time I booked a free car check as I knew I had a headlight out? they replaced it for free! Just a couple of weeks later I had the engine light come on my dash, which I assumed was linked to a fault I was aware of. I booked a diagnostic check online, they took a proper look at it and removed the light on the dash, they weren?t certain of the fault but said it was the type of work they do anyway. But either way they explained well what they had discovered and refunded the diagnostic booking! I won?t hesitate to come back, the manager and his team seem to be doing a great job down there!
May 2023 by Mia
I had a full service of my car here and was very pleased with the service I received. there was quite a few things wrong with my car and there fixed all the problems promptly and with great care. Martin was very friendly and helpful - all the staff were very friendly and quick to help. They helped me understand what was wrong with the parts of my car which needed fixing. 10/10 would recommend going here.Thank you very much to the team who helped fix my car - you all did a great job :)
May 2023 by Jasmine Baumbach
I went into the Halfords shop looking for new rims for my tire. That's where I met Marcus (I am sorry if I have gotten his name wrong) although he did not work at this shop, he worked at the Halfords Auto centre, he gave me advice on what rims I should get. After purchasing he told me to come to the autocentre, where he'd help me to put on my new rims. I drove to the Autocentre, he saw me quickly and even did a few checks on my car. When I asked how much I owed, he told me nothing. I really appreciate the time he took to help me and how friendly they all wereService: Tires
May 2023 by Stephen Brown
Thanks to Martin and Sam for an efficient and prompt MOT. No attempt to sell me anything else I didn?t want and perfectly polite. First time using them for an MOT and I?ll certainly be back as they were a country mile better than the other local alternatives I?ve used.
April 2023 by David Woods
The service I received was excellent. The guys are very reliable and trustworthy. It was mainly Martin who was dealing with me and he was really helpful? I recommend very highly and will definitely be using this garage again.Services: General repairs & maintenance
