January 2024 by Gemma Louise
This branch rarely has more than one person behind the counter. The one machine that offers the option to pay money in, inside the branch rarely works. They have recently removed the option to deposit money directly outside the bank. The staff are kind of annoying, they aren?t all that helpful or understanding. They always remind you that you can bank at the post office, I understand it?s probably part of their script but I find it cold, being reminded that I can go elsewhere every time I visit. Never a smile or a friendly comment, you just get advised that you can go elsewhere! I recommend bringing back the option to deposit money outside, additional deposit machines, that actually work and additional staff working behind counters, who have had better training! They clearly aren?t happy! When I explained the queue at the post office was worse, I was told it will depend on where I live, as some post offices are quieter. I felt like saying, most post officers have better customer service! Anyway, I?m tempted to bank elsewhere!
August 2023 by Sally Roberts
Unfortunately the paying in machine was unavailable causing a queue for the one available member of staff
June 2023 by Mary Bevington
Really positive experience. We went in to notify them of my mum's death and they bent over backwards to fit us in and make us feel comfortable. The whole process was completed within 15 minutes by a lovely young lady called Lawryn who couldn't have been more polite and helpful. We'd just like to sincerely thank her for making a horrible process slightly more bearable. Thank you.
March 2023 by islamconsultancy islamconsultancy
Great ?
February 2023 by City Couple
Disgraceful bank.Disgrimation against disabled people and waiting them clear money in bank been over 6 months avoid them. Have no care and said take few days clear been over 6months.Wow money still pending and still constantly making up rubbish to release my money.When we said we need my money to clear to buy disability car and other medical expenses. Can't give answers. Let's see what lawyer and a court says.
January 2023 by City Couple Journey.
Disgraceful bank.Disgrimation against disabled people and waiting them clear money in bank been over 6 months avoid them. Have no care and said take few days clear been over 6months.Wow money still pending and still constantly making up rubbish to release my money.When we said we need my money to clear to buy disability car and other medical expenses. Can't give answers. Let's see what lawyer and a court says.
December 2022 by Michelle Tingley
Terrible customer service, I hang on for ages, trying to touch buttons, I finally get through and the lady doesnt understand my very basic query, responding to a letter I have been sent by them. She cuts me off. I then type "message us" and the person I am messaging doesnt understand either. Ridiculous
August 2022 by Martin Rauwley
Best bank and staff. A great credit to Halifax overall.
March 2022 by Dawn Peck
Very slow it's almost like they don't want human contact.
January 2022 by Cheryl Smith
Popped into the Halifax Ipswich branch with a query regarding my account. Staff were very helpful and friendly and resolved my issue in just a few minutes.Very happy with the service received!Thank you Halifax Ipswich!
July 2021 by Marc. Boeris (Superman)
In and out. Never have to wait long at all to get served
May 2021 by Tracy Clutterham
We has been the bank toady
January 2021 by MB (Superman)
In and out. Never have to wait long at all to get served
October 2020 by Michael Ratcliffe
Wrote to them twice requesting information. Am now writing again after 19 days a I have had no response.Most discourteous.
October 2020 by Suzanne Lucas
I called into the bank today and saw a very pleasant and helpful gentleman. He was most helpful and polite. Dont think I've seen him before.
