December 2023 by Lilmich100 Wood
I went in HSBC to ask for some money bags as I have to count some money for the charity I work for, I was told and as they do bank with them they wouldn't give me any money bags and told me I have to go the bank they bank with, who were shut at that time.I have a mortgage with HSBC and the interest I pay every hour is more then the cost of a few money bags.Suffolk building society were nice a gave me a few bags and Halifax were amazing and gave me a good handful and the charity and I don't bank with them, nice that they are the other banks are so helpful.
December 2023 by ANOOP KUMAR
I recently visited HSBC ipswich and encountered an extremely disappointing customer service experience with one of your staff members called PHILL When I inquired about the next procedures and how long its gona take , I was met with a response that lacked professionalism and courtesy.his responds was unacceptableThe staff member in question stated, "If you don't have patience to wait, you can leave now." This response was not only disrespectful but also completely unhelpful. As a customer seeking information about the next procedures, I expected a more considerate and informative interaction.Customer service is a crucial aspect of any banking institution, and such behavior reflects poorly on the reputation of HSBC I hope this feedback prompts a review of your staff training procedures to ensure that customers are treated with the respect and assistance they deserve. And pls hire people who are not racist
December 2023 by Victoria Barnes
Very bad service I now had on phone
November 2023 by ARK ENTERPRISES
good experience
October 2023 by Paul Stickland
Hopeless customer service, I wanted to ask a question on behalf of a very elderly customer but of course this is impossible. Useless I will advise that the shift their account to a bank that employs humans. Very angry.
May 2023 by Adrian Salomia
Seriousness,punctuality and offers relationships on my understanding. I wholeheartedly recommend this bank!
May 2023 by Manoj Ranga
Polite and helpful staff. Good service.
April 2023 by Janet Minney
I visited HSBC in Tavern.The level of service was very poor.I have been a customer from when it was the Midland bank.They were short staffed.I asked to speak to a manager.The person they bought down was supposed team managerJustine.Worst service in the history of going into HSBC
April 2023 by Athira Akhilesh
Disgusting customer serviceInteraction purpose low and asked us to come back again for various thingsThe black man was treating in a awful way to us that made us feel poor service
January 2023 by A H
Awful customer service. Young white lady working at the front has zero knowledge on HSBC business accounts. I waited 30 minutes for a simple question to be answered. I then had to leave I leave my phone number so they can call me when they have more information. They never bothered to call. I urgently needed to transfer some money. I have been very affected by this. No idea how she has blagged a job with HSBC. Please stay away from this branch.
January 2023 by ana ald
Bad service and had the misfortune to open the most awful account in this branch that I've ever had
October 2022 by Siew Macrosson
he service at the desk front is very poor. All they tell you is to ring the no. at the back of debit card.Mrs S Macrosson
August 2022 by devu syjesh
Front office customers services are useless
June 2022 by Ariyan
Awful customer service. Young white lady working at the front has zero knowledge on HSBC business accounts. I waited 30 minutes for a simple question to be answered. I then had to leave I leave my phone number so they can call me when they have more information. They never bothered to call. I urgently needed to transfer some money. I have been very affected by this. No idea how she has blagged a job with HSBC. Please stay away from this branch.
December 2021 by Rob Perry
2 people working hard at the front but two sat with almost no customers at the back and apparently unable to help. Not good service. I thought you would be better.
