January 2024 by Dion Blowers
One branch in ipswich is a complete joke , always having to wait , parking just to visit the bank is a nightmare, do Not understand why they closed the one on ransomes when it was always busy and far more easy to access
December 2023 by Ty Sharpe
Absolutely ridiculous that there is only one Natwest branch now in Ipswich and the next closest is Colchester. Disgraceful when you need to deposit cash in a bank and deal with accounts
December 2023 by Erika Todorova
Great service from Benjamin Hovell
July 2023 by Ella Peers
There is a member of staff at this branch I believe his name is Dave (I?m so sorry if I?ve got that wrong! He has tattoos and a beard and very cool bracelets), he was AMAZING!! I was owed some money by natwest and had been having great trouble getting it sorted and going back and forth on the natwest phone number. I went in yesterday just to book an appointment in the hopes to figure out next steps but instead the problem was solved by lunchtime today. Dave was friendly and went above and beyond to sort my problem for me and even took my number so he could call me to tell me what he was doing to sort it out. He said he would make sure the money would be back in my account by 4pm, and it was! He is a credit to all of Natwest and I would highly recommend him if you ever need some help here. Thankyou!
April 2022 by Nick Williams
NatWest blows hot and cold you never know what service you are going to get however Jessica is always first class very professional and always helpful
March 2022 by Mark Warburton
Very helpful but you do need to queue for a long time if you need to speak to someone.
February 2022 by Georgia Smith
Staff are excellent, I'm very happy with the branch here
November 2021 by Norfolk Model Steam
David your Branch Manager is an absolute credit to your organization. He was extremely helpful in tracking down the deeds to my Grandfathers house when your call centre, bereavement team and estates team had been absolutely useless. Proof that getting through to the right person who takes ownership of their role makes for a excellent customer service,
September 2021 by Anna Z
Very satisfying customer service, dealt with my request in a professional manner ? Queuing seems to be organised as well ?
August 2021 by Baqu Baqowitz
Quality service. Jessica (sorry can't remember exact name) was very nice and helpful. Gentleman before me was taking a lots of cash and she did ask him some professional questions to make sure no one takes advantage of him and his money. Really nice employee. Stay safe !
January 2021 by Phil Smith
Never had any problems with this branch, staff have always been extremely helpful. Off course we have to be patience during this Covid-19 outbreak as the bank has to observe the government's guidelines.
January 2021 by james barker
Really bad service at the Ransomes bank endless wait ,its like living in the old Soviet Union being served by glum stodgy overweight women,. Their main task is to keep you waiting.
November 2020 by Nope Nopeson
Virtually impossible to visit if you work due to opening times.
October 2020 by mstafa Boss
Good customer service but when you need something you should be waiting for 1 hour sometimes half one hour or 40 minute why?
July 2020 by Nikki O
Awful, will look to switch ASAP