December 2023 by william john
Jade is rude. Very rude. Poor customer service.
December 2023 by Jasmine Purple
I just had to leave a comment because that's how disgusted I was after visiting the smiths store Ipswich.There was a lady who was trained on the baby section , she was attending to a customer so I patiently waited around, she could obviously see me as I was standing close by. Another kind staff member asked if I needed help but when I said I needed help with the baby stuff she couldn't help as she wasn't trained although she still tried to help. She politely told the lady who was trained to let her know that I was waiting , she told her colleague no that she will not help me. I understand if she said something like "tell the customer il he with her shortly " but instead she just said no. Now I hate to be those kind of people who use the race card but it definitely felt that way , she was very rude and gave me dirty looks. I even had to complain to the manager in the store but unforgettable seemed a bit clueless himself and almost scared of that lady , so he didn't even apologise or make me feel at least acknowledged.Definitely a horrible experience
December 2023 by Food King
This store is a joke, the prices on shelf says a lower price then when u go to till all the items on offer were full price , didn't realise u til I got home as brought alot. So they change the shelf price u think that's what ur paying when really ur paying full price . Thieves and scammers this store
December 2023 by Nigel Emmerson
They advertise 3 for 2 deals on many toys. However they don't tell you that 3 items all have to be from the same range even though the shelves are all together and clearly marked 3 for 2. It's not clear that you can't mix and match any 3 items. This is misrepresentation and false advertising.
October 2023 by Lee Cottingham
Great shop friendly staff
August 2023 by Simon
We visited Ipswich Smyth's from a journey back from Essex we thought we would visit. We visited around 5pm and noticed some of the staff were just sitting around talking and one member of staff was on his private phone on a call sitting on the car seat which I found not very professional. My daughter wanted a DHL van toys and all the doors were broken and I told a staff member and he just was not bothered about it. The toys are a mess some chucked on the floor and especially the hot wheels section they were just off the shelf in a pile of mess. My local one is Norwich and they are more professional and more helpful and they respect there stock
August 2023 by Mark Suddaby
The kids love it and it keeps the adults entertained too
June 2023 by C Merson
Took my son here, he had a great time investigating the toys and deciding what he would like. We didn't feel rushed or pressured, there was good space in the aisles to move around other customers and see what we needed.
March 2023 by Fantomas
Hugh selection, I have got what I wanted. ?
March 2023 by Jackie O'Dowd
When something goes wrong, how a company deals with it tells you a lot about how much they really care. Smyths in Ipswich dealt with our complaint really well. They admitted they'd made a mistake and did everything to put it right. This meant my grand kids had their bikes and were really happy. I always shop at Smyths because I've got confidence in them .Thanks Smyths of Ipswich
October 2022 by Jenny Nicholls
My partner and I recently visited the Smyth's at the Anglian retail park, and asked for some assistance with buggies and car seats. We were very lucky to be assisted by Star who was such a lovely lady, really good costumer service, polite, helpful and informative so thank you very much.
October 2022 by kate page
Staff are fantastic and very friendly, especially Hayley she went over and beyond to help sort out my son's bike will definitely shop there again ??
August 2022 by Teresa
EXCELLENT SERVICE!Went in for 3 special pops and came out with 2 of them due to the brilliant ? JAMES .James searched high and low literally.
June 2022 by michael welham
We had an issue we weren?t sure we could resolve with a faulty baby monitor we purchased 6 months a go. We had lost the receipt but spoke to the amazing store manager Aled who helped us so much. Explained who to call so they could go back and email the receipt l, which we did. We went back to the store 20 minutes later and swapped it out for a new one, thanks again for making this easy!
June 2022 by Sharon Thurston
Really good toy shop,lots of choice.Went to the Ipswich store today to get birthday present for our newly adopted grandson.As we had our dog with us on the day we came to your store my husband waited outside,when I went back to ask him about a toy I thought would be suitable,he informed me that he had a £100.00 parking ticket so unfortunately we didn't have enough money.purchase the presppurchase the present that we would
