August 2023 by Air? Vizbarait?
Not sure about service and atmosphere as it has been delivered to me. However my salads have been delicious. Loved it. Fresh and tasty. With lots of good nutrients.
July 2023 by Iffy (Iffy)
Best fast food
May 2023 by Lions Legions
Always go there, very friendly staff and always load the sandwiches full! Great peopleWheelchair accessibility: Ramp at the front door
April 2023 by Sophia Ils
Friendly staff, quick service, good portions, the only subway in Ipswich I?ll go to now as others are failingDietary restrictions: Tasty gluten free bread available
April 2023 by Shana
Really good food and everything is quick and clean. But since it was my first time going to Subway I wish the staff were a bit more helpful ? but no problems, really
January 2023 by Al Laurence
I witnessed the owner claping his hands to shew away people, very odd behavior.He needs to show alot more respect to people if he wants better ratings. Slow & at times low hygiene amongst the workers.
January 2023 by islamconsultancy islamconsultancy
Great food , my son constantly orders through Deliveroo and Uber
August 2022 by Bob Smith
Slow service.. The shop was not busy
June 2022 by harry123456677
Just eat messed up our order with a driver driving off with our food subway showed incredible customer service helping us throughout our issue and fully fulfilled our order of there own backs great customer service and thank you.
May 2022 by JORDANF123
Tried out the order ahead feature on their app, arrived at the store and they had no idea what I was talking about, then when eventually they figured it out, they tell me they don?t have what I ordered? should say it?s out of stock. Got a refund and went to KFC next door instead, much better service
December 2021 by kirstie cracknell
Shocking customer service. Only one guy serving who was trying his best. Got to till to an older man who asked the other guy what I had... he then proceeded to stare at the till screen for SIX MINUTES not once did he look up or acknowledge me. My sandwiches just lay there ready to go. Another guy turns up not dressed for work and walked behind the counter and did not wash his hands or put on an apron. Went straight to oven to put things in for the guy making sandwiches. Older guy after six minutes turns round to get calculator and starts talking to the oven guy about how much my sandwiches were! Oven guy types on screen and then suddenly the older actually acknowledged my existence and said "can you follow me" and came out from behind the till!!! I said "OK so what's happening?" He said card machine not working so need to do it next door at my newsagents!!!!!!!!! What!!! So I had to follow him to the shop paid and then he just stands there again and I said "OK so can I go and pick up my sandwiches now!?" He just says "yes" and stays in shop!!! I walk round and have to reach over around another customer whose payment WAS taken by card by oven guy to get the sandwiches! Card machine NOT broken. It took 24 minutes to get 2 sandwiches made and paid for!!!! There are other subways near by... look them out and go there first because I'm clearly not the first person to agree service is rude.
December 2021 by Keiran B
Meatball marina baby!
December 2021 by Crackers 101
Shocking customer service. Only one guy serving who was trying his best. Got to till to an older man who asked the other guy what I had... he then proceeded to stare at the till screen for SIX MINUTES not once did he look up or acknowledge me. My sandwiches just lay there ready to go. Another guy turns up not dressed for work and walked behind the counter and did not wash his hands or put on an apron. Went straight to oven to put things in for the guy making sandwiches. Older guy after six minutes turns round to get calculator and starts talking to the oven guy about how much my sandwiches were! Oven guy types on screen and then suddenly the older actually acknowledged my existence and said "can you follow me" and came out from behind the till!!! I said "OK so what's happening?" He said card machine not working so need to do it next door at my newsagents!!!!!!!!! What!!! So I had to follow him to the shop paid and then he just stands there again and I said "OK so can I go and pick up my sandwiches now!?" He just says "yes" and stays in shop!!! I walk round and have to reach over around another customer whose payment WAS taken by card by oven guy to get the sandwiches! Card machine NOT broken. It took 24 minutes to get 2 sandwiches made and paid for!!!! There are other subways near by... look them out and go there first because I'm clearly not the first person to agree service is rude.
July 2021 by Mike Rotchburns
Absolutely disgraceful service. Called in this morning and the level of customer service was shocking. First and last time ill ever go here. Not even deserving of 1 star!!! Was clearly a language barrier and I struggled to understand the lady serving me. I asked her to repeat it and just got a tut and a sigh. Not one smile, thank you or please throughout. Maybe in the UK we are overly polite but if you represent a business like this have the decency to learn customer service!!!!
July 2021 by NJ_P99
I visited this Subway branch today and was told by a member of staff that my mask was not required. It is still legal to wear one!! I wore my mask and when I entered the branch, all members of staff had their masks hanging off their faces, barely covering their mouths and their noses exposed. The staff seemed unsure and maybe they were new, but it wasn?t the usual level of service I receive in other branches. From a hygiene point of view the masks should be worn properly, especially during a covid pandemic and gloves should also be worn. Very disappointed.
