November 2023 by Steve Warner
Jo and Tom gave excellent customer service. They were both friendly and knowledgeable and did not hesitate to answer the questions I had. I have been using the Tavern Street store for 20 years now and hope to keep using it for another 20 at least. Wouldn?t go anywhere else.
October 2023 by Nigel Lewis
Wonderful helpful service. Very grateful for your help. I'll certainly be back.
August 2023 by Pamela Sterritt
Walked in and got an appointment for the next day. My optician was very professional and explained any questions I had, it was very reassuring to me. Looking forward to getting my new glasses ?
June 2023 by MRSOPIONATED
Really helpful staff made me feel at ease during eye test
April 2023 by sophie oxborough
Great ServiceStaff extremely helpful and polite. Ophthalmic service very thorough and all processes well explained. The Ipswich branch was recommended and it didn?t disappoint. Well done and thank you.
March 2023 by Neil M
I was told 5 to 10 days to replace a damaged lens on glasses originally purchased from Vision Express. After two weeks and no update from the shop I phoned them, I was on hold for 15 minutes until I was eventually told there was a problem with getting a new lens and it would be at least another week. This is the second time I have used used vision express, the first time there was a 'problem' and they failed to meet their stated '5 to 10' day delivery, I should have learnt from that and I didn't.I wont make the mistake again. I now have to wait for them to return the glasses so I can take to a professional and more reliable opticians!
December 2022 by Melanie Paxman
Had no complaints. Walked in a booked an appointment for the next day, was seen by a very professional optician. Recieved results and chose the glasses I needed and spoke to a salesman about my options.
November 2022 by Adam Warrillow
Really impressed with the overall service at Vision Express. Optometrist was extremely thorough and very professional and explained everything in detail. Optician assistant also very helpful and made me comfortable to try various frames which can be a slightly awkward process. The new payment option is a great way of making glasses more affordable by spreading the cost, can?t fault the service.
November 2022 by Janet Clement
I came to Vision Express for the first time, bringing with me a problem I had had with another opticians. I cannot speak highly enough of the help I received. All staff were patient, helpful - all with a smile. They are to be congratulated.
November 2022 by Susan Harewood
Very good service indeedThorough, helpful and friendly all staffOptician took a lot of trouble to try to help me
October 2022 by dan bennett
Easy process from start to finish, friendly staff explained everything all the way through.
October 2022 by Bamidele peter Folarin
It's was really good experience, considering the way the doctor attended to me
September 2022 by Saffron Barton
Lovely people. I was very anxious but they reassured me!Very helpful with deciding what glasses to choose
August 2022 by Debbie Lucock
Lovely service from the team at the shop. The price was quite a lot more than I thought also I'm havibf to wait for around a week to week and a half for glasses to be made
August 2022 by Loretta Clifton
I was very impressed, with the way they dealt with my eye test and service they gave.
