January 2024 by Maggie G
At the end of a week my Father's repeat prescription hadn't been delivered . I phoned to see if it had been put in the shelf and I could go and pick it up. They lifted the receiver, didn't speak to me, talked to a customer about their prescription and still didn't speak at the end of that. I tried making loud noises to alert them to my presence with no result. I will be encouraging my Father to change to another pharmacy.
January 2024 by Avril Bradfield
Always willing to help and advise you on medications .
October 2023 by Carl Poll
Would be 0 stars fail to deliver a inhaler for asthma for over 12 days. Spoke to them oh sorry its sat in our fridge it will be on tomorrow's delivery. 40 hours later still not been delivered. Phone them to find out what's going on 3 min with no answer then cuts me off Phone back constantly engaged (off the hook).
October 2023 by Alistair English (Alistair)
Miss this pharmacy. The staff was friendly and helpful. Medication was always on time. Excellent service
March 2023 by Anna and Steve Davies
I went the pharmacy to get a private prescription for my sister in law and the service wasn?t very good. The lady on the till tried her best to help me when I asked if they had a specific cream in stock. So I have her the identification number of the private prescription written on a piece of paper and she said that was fine. When I returned 40 minutes later I heard the pharmacist (surinder puaar number 2051145) say to his assistant That he cannot accept the piece of paper it has to be the actual prescription. The assistant who was very nice came across and asked me for this I obtained a copy while stood in the pharmacy. While I was stood doing this Surinder said to his assistant did u tell her we couldn?t do it to which she replied yes. I returned with a photo of the prescription on my phone which the lady at the counter gave to Surinder. He told her to give it to his assistant. She looked at the computer with Surinder s help and then came to me and said they did not have the cream on the prescription. She them ordered it for me for the next day. I didn?t pick up there cream as I went to Hayden?s chemist in oulton broad who gave me an equivalent to the cream on the prescription. He couldn?t have been more helpful. I am a nurse at both JPUH and NNUH and have never been treated with such disrespect by a professional person before. If he did not want to do the private prescription he should have said and I would have left. He should have had the decency to speak to me himself rather than sending his very helpful assistant to talk to me. If he had spoken to me in the first instance it would have become clear they didn?t have the correct cream anyway so I would have gone else where he was very dismissive and rude. He needs to remember what he says to his colleagues people in the shop can here. I went into the shop again today and if he had looked up I would have asked toSpeak to him In Person but he didn?t look at me so I decided not too.
February 2023 by Christina Ryan
Rarely answers the phone and closes early without notice
December 2022 by Hugh-Mong Astits
I pick up my prescription on a fortnightly basis I collected on friday, on saturday I open the bag and notice I'm 1 item short so I go back to the pharmacy and was told there is nothing they can do and I should have checked the bag before leaving.... I said can you check your stock levels to see if you are up on the item I was missing to be told no.... this is not the first time this has happened and they have given me somebody else's medication before... this place is a absolute joke
November 2022 by Justin Gathje
I pick up my prescription on a fortnightly basis I collected on friday, on saturday I open the bag and notice I'm 1 item short so I go back to the pharmacy and was told there is nothing they can do and I should have checked the bag before leaving.... I said can you check your stock levels to see if you are up on the item I was missing to be told no.... this is not the first time this has happened and they have given me somebody else's medication before... this place is a absolute joke
October 2022 by Elaine Price
Where is the 'no star' selection? Three items ordered on repeat prescription, two items provided, asked for the third and was told it hadn't been processed. Went back a week later (after having to clear things up with the surgery) only to find out that the third item was there all along. What a shower of sh#t. The staff need very basic training and the management need replacing.
October 2022 by Jen Easey
They don't answer the phones but friendly when you go in there
June 2022 by Lisa Beadle
The staff are extremely rude ,totally devoid of staff etiquette towards customers,lack of care and concern regarding their inadequate ability to do their job. They fly off the handle in an aggressive manner, pointing, waving arms around,even swearing..!! Whilst all the time I maintained a cordial composure whilst suffering from a serious Migraine, in agony with my back, neck, Knee, basically everywhere due to having Osteoarthritis throughout my entire body, Fibromyalgia, a Stomach Ulcer, High Blood pressure amongst other issues, of which they could clearly see I was using a walking aid, had wrist supports on, yet due to their arrogance and bolshyness, in their opinion they had every right to behave with what can only be described, as a most churlish manner, just as a spoilt child would act. They had no concern regarding the fact I'm disabled or my other serious medical issues. I felt, so unwell, and struggled to stand there whilst such appalling behaviour was being carried out by the staff. What is the point of having a local Pharmacy that isn't prepared to give a 100% or even try to assist customersthat also includes the Pharmacist of whom should have come down from behind the counter and help find my well overdue medication instead of ignoring customers and allowing the staff that are paid to do a job they are not prepared or willing to do correctly, thus, waisting people's time and fuel, along with making people continue to queue outside, I think there's definitely an ego trip going on there...!! Nowhere else are you required to queue at this moment in time, another issue that must be addressed.They all lied regarding the long bank holiday that they had been closed throagain I had to point out that error, as they were open on the Saturday. This, along with everything I and my neighbour had the misfortune to experience Pharmacist prepped it on the 31st May? The staff, including the useless Pharmacist of whom allowed the staff to constantly barate me, talk about me to other customers..., what on earth is going on and why did the Pharmacist not intervein ASAP ? My own G.P surgery was trying to get intouch with them, as they had all the info of which they kindly gave me, the bar codes, the date as to when the medication was initially signed off by my G.P on the 26th May, now I'm having to put up with utter incompetence, sheer outright disgraceful behaviour by the assistants..! I found out they were equally as rude to my neighbour the same day of whom kindly went to collect the meds for me and returned with 2 boxes that they owed me from the previous prescription of which the assistant found but declined and ignored my neighbours request that I had 8 more items owed to me from another May order, this being the 7th of June, yet the assistant refused to look for the medication the Pharmacist made up for a delivery on the 31st, all they had to do was take another look and would have found the large bag of medication. As to why they wouldn't or have this despicable attitude makes no sense?? Just shrugged her shoulders whilst raising her voice at her, all of whom was doing me a favour. Their Web site closing times, are wrong and not up to date, they blamed Google saying they have tried to get them to change their hours etc, yet Google are normally very good and get intouch with companies most weeks to see if anything needs changing? So why haven't they had their Web page updated with the correct information for people ? Another show of the lack of care, concern towards their customers. I truthfully can not find one positive thing to mention, the shelves are low in stock, when you go in there, it's very dingy, the side window used to be open now they have the shutters down? Let there be light, and maybe the staff will have a far better approach to their duties? Though, I wouldn't hold my breath !! In all honesty, it's a most unwelcoming, unfriendly, insidious place to visit.
June 2022 by Stephen and Jacqui Smith
Very helpful. Nothing was too much trouble they even helped me find a coffee shop!
June 2022 by Kelly
Never answer the phone,been trying for a few days now... ridiculous!
April 2022 by Maurice Owen
Never answer the phone
March 2022 by Leigh Jonas
Staff can be rude! Always busy
