December 2023 by Robert Watson
Good range in the food hall
December 2023 by Sarah Norton
Always a great place to shop ?
December 2023 by Colin C
Tried to call in to discuss my elderly parent?s Christmas order. After 6 layers of bot nonsense I was put through to customer services only for the call to be ended after three attempts. Disgraceful customer service. There is also no easy way of getting past the endless FAQ?s online to send a message. Get this sorted - worst customer service I have encountered in retail for a ling time!
December 2023 by Moira Young
I love M&S it's just a shame the Lowestoft branch isn't larger, good produce and clothing but needs more choice as no choice on household, service is always excellent
September 2023 by Michael Simmons
Normally great service but being herded to self scan rather than opening a proper till is poor. Prices you charge I?d like to be served by a human. Please increase your personnel costs rather than decrease your level of customer service.
July 2023 by Sharon Monks
Went to return shorts all labels attached. Was few weeks over date but was happy to exchange. Was served by deb who was incredibly short and rude. Just pushed them back at me and said you get 30 days so no. I accept they have a policy but do feel maybe a bit of politeness and respect on assistants part wouldn?t go amiss.
July 2023 by A C
Friendly, knowledgable staff throughout the store .
April 2023 by Hazel Ineson
Extremely helpful young assistant working there when I went in at the weekend. Didn't have the item I needed but she ordered it online whilst I was there and I received delivery a couple of days later. Will definitely visit again based on this experience
December 2022 by Irene Dobinson
Lowestoft store has cut back on gluten free dinners, I can't get to the bigger store off of A47. Can someone from the Lowestoft store please tell me why you have cut back on gluten free dinners.???
October 2022 by Ana Lima
Horrible experience, bought a leather bag that was not good, faulty, went to the shop the next day to return it and the staff refused to refund me saying the labels were not attached, I had the receipt and the labels. Staff was racist and they made sure to embarrass me .
August 2022 by Clifford M Willett (Cliff)
A small M&S with a decent selection of clothing essentials.(I was lucky enough to find a couple of bargains on the sale rail.)The branch also features a food hall.I personally found the service efficient and friendly.
August 2022 by Cliff Malcolm W
A small M&S with a decent selection of clothing essentials.(I was lucky enough to find a couple of bargains on the sale rail.)The branch also features a food hall.I personally found the service efficient and friendly.
August 2022 by Martin Pollitt
Started selling iceberg lettuce in there mixed salad when I asked where the nice salad the reply was where di u think you are Aldi I?ve tried to complain on line but unable to find a direct path.
July 2022 by Mark Sheppard
Went in yesterday to purchase some boxers for hubby. Picked up 2 packets which were originally priced at £18.00, male assistant asked for them. He tore tags off and by the time I reached checkout price increased to £20.00. I was to astounded to react yesterday. But M and S you have lost my service.
July 2022 by Elizabeth Pontin
A massive thank you to Jane for all her help today. I needed a bra fitting but I didn't realise you were supposed to book an appointment for this. Jane kindly agreed to assist me anyway and helped me find my size and choose some new bras as well. She was friendly and professional and I felt extremely comfortable during the whole process.
