January 2024 by Diane Brittle
I'm sensitive to smells & unfortunately the air freshener was too strong but it did smell nice, could not stay in to look though.
December 2023 by Mandy Hallett
Great customer service, friendly staff, good quality carpets, professional friendly carpet fitter, expert job, what more could ask for?! Would highly recommend.
November 2023 by Penny Newton
Great professional service.I got them to come to my home and bring samples of flooring, which is better than getting a small sample in the post.Booked the appointment and it was easy plain sailing. Wednesday the floor was poured and dried out - Friday morning the man arrived again to lay the tiles. About 7 hours later he had finished his job and my floor looks amazing.How great to have good reliable tradesmen in Suffolk - which is almost impossible to find. I would highly recommend using Tapi for their range of products, professional team and good work.
October 2023 by Jackie Smith
Helpful staff.. Good selection of carpets in various price ranges... Recommend
July 2023 by Becky F
Staff are always extremely friendly and helpful. Gradually been carpeting our house as we've been doing it up and subsequently we've had 3 visits from Tapi since the new year. Always pleased with the service and fitting.
July 2023 by peter welch
Very wide range of flooring, well laid out and priced very reasonably. Staff helpful and polite. Personally we like to visit this shop as there's no pushy sales persons but are on hand if u need help or advice.
February 2023 by robert hawkes
Good advice and good selection of carpet at reasonable prices. First class measuring service and instant quote
November 2022 by Ginger Rogers
Excellent great service and we had a great price .These people are extremely knowledgeable about what they sell and are extremely helpful with their advice .100% recommend Tapi Carpets ,However what I wouldn't recommend is Tapi's fitters .
November 2022 by anonymous muffin
went here they priced up a 6x4 room and wanted to charge nearly 500 pounds so yes they do nice carpets and vinyls but to pricey for me, the staff arent the nicest they will say hello when you go in but the man who sized up who came round just wasnt the most pleasent person in the world he dodnt show me any samples literally didnt even bother to try and sell he just didnt seem interested
November 2022 by daniel brittle
Very expensive for what you get. We saw a vinyl we liked but the quote was silly. £520 for supply and fitting. Hunted the web and found a place in Norwich that did the exact same vinyl for £230 cheaper with fitting included.The salesman didn't seem too interested and didn't even entertain any discount, unlike carpet right who were happy to haggle.We will not be using Tapi for the foreseeable future unless prices come down and staff are happy to negotiate the price.
November 2022 by Steven James
The carpet looks great. The service was much better than could be expected from any store. Due to illness I had to delay the fitting date at short notice "not a problem".The fitters were friendly, professional and so helpful.Totally recommend this store.
November 2021 by oliver wilbraham
I purchased 51.6 sq meters of carpet at £5.99 per sq meter gaining a 10% landlord discount on the purchase. I returned yesterday and ordered a further 33.2 sq meters of the same carpet. On this occasion the price of the carpet was not noted on the carpet. I assumed it was the same price. However, on returning home I noticed I had been charged £6.99 per sq metre. On challenging the disparity in price from last week I was advised `prices rise all the time`. The carpet was subsequently reduced to £5.99 sq meter but was advised I did not qualify for the 10% discount.I would suggest always checking prices especially when ordering the same carpet a few days apart as prices can rise considerably.
November 2021 by Matty
Good, until they have your money. Terrible company if anything goes wrong.We bought our carpet from Tapi Lowestoft about two years ago (our initial concern went in after about 18 months). Initially, the experience was good, we liked the team and the choice of carpets, so decided to use Tapi for our whole house apart from kitchen and bathroom.The carpet we bought wasn?t cheap. It was advertised at £55.99 per m2 before we got some discount.Since then, the carpet has worn so badly it?s going to need to be replaced soon. It has gone flat and lifeless and whatever we do, we?re unable to get it to look good again after just 18 months of use. There are only two of us and our small dog at the property.We raised this with issue Tapi, had to fill countless forms in, send photos, give receipts for our underlay and gripper rods etc etc. For them to say ?it?s just usual wear and tear? and won?t do anything to help. I sent an email back asking if this is what would be expected after 18 months but never got a response.It seems a lot of the reviews here are positive, but on the initial service and look of the newly installed flooring (which I cannot complain about). We?re just really disappointed in the service afterwards.
November 2020 by Emma Darling
We used Tapi to supply and fit our bedroom carpet and we are so pleased with everything. All the guys were very professional and helpful and we will definitely be going back when we decorate the rest of the house!
November 2020 by Maria Walsh
Very friendly and helpful staff. Fast efficient service. Have used Tapi carpets Lowestoft a couple of times now. Makes great coffee too! Thanks ?