October 2023 by Michelle Harris
Very friendly and knowledgeable staff
July 2023 by Mark Hurren
A complete shambles from being told I had missed my appointment when I was indeed 10 minutes early and had confirmation of my appointment time, then the optician having carried out an examination, ordering the wrong prescription for my trial contact lenses so had to return a 10 days later, then the lady dealing with me filled out the order form incorrectly and I had to correct her on the correct price and lense, only for this order & direct debit not to be sent off / set up - and having phoned to find out where my new lenses were having parted with over £180 to be told this and that they would still be some time off arriving, I fear had I not called to chase my lenses they would never have arrived. I wish I had ?gone to Specsavers? and would advise anyone contemplating going to Vision Express to avoid them entirely. Totally inept from start and as of yet to reach a satisfactory finish. And will certainly be cancelling the DD as soon as the lenses I have paid for arrive.
July 2023 by Gouessa Toti
Worst customer service experience ever !
May 2023 by Sarah
I took my dad here for an eye test as the hospital told him to have a review as they found he had a slight cataract. He uses a wheelchair and the staff said he was too big to fit in a room so they did an eye test from the door way resulting in glasses he couldn't see through, I rang them and they said to go bk but did the same again. When I rang again they were so rude and told me to get a refund if I wasn't happy which I did. I have now taken my dad myself and my two daughters off their books. I have since been to specsavers who couldn't be more helpful and friendly.
February 2023 by Keith Sherman
I found the visit very good everyone was helpful and courteous
January 2023 by John Mitchell
Found the staff very pleasant and efficient and glasses were priced about right
October 2022 by Richard Moscrop
Perfect always the staff are so kind professional make you feel at ease thank you so much please thank Lowestoft branch for me ?
October 2022 by ruth rushmer
My eye test was carried out by Akeel thoroughly and very explanatory throughout. Olivia helped me with choosing my glasses- she was extremely helpful and very friendly, nothing was too much trouble
September 2022 by Graham Bolton
Without the best opticians I have been to staff excellent and friendly optician a credit to your company Graham
August 2022 by Neil Thrower
First time I've used vision express very polite and helpful service
August 2022 by Glynis Galek
I broke my. Glasses while on holiday in Stamford wasn?t to happy with the service there as I brought new frames but the frames were not the right frames for my lensThen went back to Lowestoft bison express where they were very helpful and orders me some new frames and glass staff at Lowestoft are brilliant and helpful
May 2022 by Gary Simons
Excellent,my whole family have been going for years and very importantly they make our children feel at ease.Would highly recommend
February 2022 by Estelle Jenner
Both myself and my partner had our Eye tests done on Friday. The technicians were very very good, polite and knowledgeable and appeared to enjoy what they do with time for any questions. The ladies on the shopfloor were brilliant. Angela ( so sorry do not knid other ladies name) Made you feel very at ease and were there to help us. No rushing and made the experience fun.First time I?ve been to vision express and cannot believe I?ve not been here before, 10/10 service.
January 2022 by Ann Calver
The staff are always friendly helpful and efficient. The young chap doing the eye test is knowledgeable,competent and obviously enjoys his work. He willingly explained about the deterioration of my eyesight and suggested possible foods when I asked him what could help the condition.
January 2022 by T T
I was in and out within 30 minutes. All tests were carried out by the same optician with no waiting in between. All very polite. Clearly the word Express is earned.
