December 2023 by John Collier
Well pharmacy, staff have been very helpful, chasing round other pharmacies to locate medication I needed. Very good service. .Thank you
December 2023 by Dave Bonner
Do you ever answer the phone?
August 2023 by Rachel Hunt
Can't leave this review without a star...the only star I would give would be for the pharmacist; the staff are quite rude and unhelpful. I cannot remember a time when I went to pick up a repeat prescription and everything was correct. Sometimes the medication is not there, sometimes they just don't check shelves properly and give you one bag of tablets when in fact there are 2 or more to be collected together. I have seen numerous discussions between customers and pharmacy staff regarding things being amiss. It is so stressful dealing with this every few weeks I have decided to move pharmacy despite the inconvenience.
May 2023 by Jacob Wright
Worse pharmacy iv ever been too so many times my gf has been told medication is waiting to get their and have stuff say it's not but when u tell them to look they magically find it. They keep leaving both of us without medication we need due to this problem and staff are rude and unhelpful. We've also had the pharmacist arguing with what the doctor has said to the point the doctor actually has to call them to get them to do Thier job
May 2023 by sparklyERROR
Never pick up the phone and always argue with the customers. I have been trying to get hold of them for a couple days for antidepressants that I have ran out of.
May 2021 by Shaw Stephen
I have tried several times to contact you by telephone and it would be polite to answer your phone instead of hanging up on every attempt. The reason for 1 star as their is no option for NO STARS is available, the most unreliable service ever for a chemist. I have just one question why do you have a phone? perhaps the answer phone is full up so you can't even leave a message
March 2021 by Bex
Absolutely shocking service been trying to get antibiotics for 2 day but it's been shut due to weatherWaiting outside for 40mins as said open at 11.30 so I ring the chemist from outside the door to be told the pharmacist isn't even there yet not even a care to inform people freezing outside
February 2021 by Kaylee
Staff were helpful and assisted me. Thank you
January 2021 by S Stephen
I have tried several times to contact you by telephone and it would be polite to answer your phone instead of hanging up on every attempt. The reason for 1 star as their is no option for NO STARS is available, the most unreliable service ever for a chemist. I have just one question why do you have a phone? perhaps the answer phone is full up so you can't even leave a message
December 2020 by Simon Boyle
They're never very efficient but yesterday there were seven people waiting in the cold outside and very little movement. I'm sure they could do better than this if they tried.
December 2020 by Carl Poll
Lack of socal distance from some staff had to wait nearly 15 min just to get service like I was invisible did not feel safe here at all!
November 2020 by Stephen East Coast uk
I have tried several times to contact you by telephone and it would be polite to answer your phone instead of hanging up on every attempt. The reason for 1 star as their is no option for NO STARS is available, the most unreliable service ever for a chemist. I have just one question why do you have a phone? perhaps the answer phone is full up so you can't even leave a message
November 2020 by Jasmine French
I have been left without my antidepressants for over a week now and now my inhaler for 4 days because of this pharmacy. Obviously hasn't improved since I last used them over 5 years ago! The side effects of not having your antidepressant medicine is not nice at all.
November 2020 by Amanda Scriggins
I?d have given 0 stars if I could have. Terrible service, rude woman running it. Messed me about on more than 1 occasion so Cancelled this service but the last 2 times I have been in to collect paper prescriptions have had problems locating them!! Seems the paper prescription has ended up with her yet again today after being told she hadn?t got it and being sent from Alexandra road surgery to crestview surgery as was told that?s where it was! Lovely staff at crestview surgery tried to help me even phoned this woman at well Pharmacy Alexandra road and she said she hadn?t got it then hey ho all of a sudden while I was still at crestview with them it appeared... she had it all the time and obviously think it?s ok to mess patients about. Terrible attitude and service.
October 2020 by Lee On-Sea Carter
Customer service is *not* good. Being rudely told "I can only serve *one* person at a time" in such a disdainful manner was entirely uncalled for. I'm aware this is in reference to covid restrictions, we're all working to covid secure rules, but when there is absolutely no way to see around corners and no staff member/greeter counting customers...?
If one customer leaves, it stands to reason that one can now enter. Apparently not, but hey, it's okay it seems if they break their own rules and risk assessment by having two customers in the small serving area before I walked around the blind corner.
For every dispensed item, pharmacies are reimbursed at an agreed price as listed in the Drug Tariff. I'm assuming the staff have forgotten this. I have not. There are other pharmacies in Lowestoft. I will be spending an extra five minutes to walk to the next one, thus taking my money elsewhere.
