March 2024 by Hope springs
I agree with the other reviews about the state of the toilets, urine all over the seatand floor, the lock on the door of the other toilet not working. I complained and was told it was the customers fault. The staff member I complained to couldn't have cared less .This is one shop that I go into where I prefer to use the self check out so I don't have to interact with the staff. There is one staff member who works there who used to be bright and friendly but now they look utterly fed up and defeated.
March 2024 by APW 64
Small store but always full. Online order collection. Small cafe. Car park is a bit tight ....
February 2024 by Paul Godden
M&S for car drivers on outskirts of Ipswich. Big'ish m&s, should be able to get most of what you would expect from them. Busy on a Sunday morning, only just able to park. Very nice little cafe attached with good coffee ? options, nice fresh croissant and much more. Forgot to photograph the before shot of my breakfast but see the after as evidence I enjoyed it ?
February 2024 by judith ramsbottom
Very nice store nice young lady on tillBest thing you have a choice of check outAll shelfs stocked upMust fit a good manager
February 2024 by Jane Sewell
I ordered two soup two drinks, we had finished our drinks still no soup. 20 minutes after ordering soup arrived. Tomato soup stone cold, not even like warm cold. Gave the soup back to be heated waited 15 minutes no soup, went to counter to be told oh that's why the microwave keeps pinging. Forty minutes after ordering finally got the Tomato soup. No apology nothing
February 2024 by John Brennan
I went to the cafe yesterday 11/01/2024 and a young lady I think who was called Chiara served me. She was absolutely brilliant and so helpful. Unfortunately I cannot say the same for the other two girls working (I use the term working extremely loosley). They were just standing looking at their phones for the entire time I was in the cafe and talking to each other while the girl who served me was running round doing everything.
December 2023 by Nicholas Pandolfi
Great shop, now larger and a wider stock - friendly staff. Car park is shared and can be a squeeze.
December 2023 by Jennifer Bird
The worst m&s I have ever been to the service was appalling the staff was extremely rude I expect it to be busy two days before Christmas but there was no organisation at all
December 2023 by KEEMA
Potentially the worst M&S cafe I?ve sat in.90% of the food advertised not available.Cafe itself is freezing cold. Cutlery was filthy.Not exclusive to this particular M&S cafe, but the prices have gone ridiculous. A child?s ham sandwich, about the size of a cupcake, costing £3. Normal sandwiches/toasties costing around £6. Daylight robbery.Stale jacket potatoes, drier than the Sahara desert with a choice of beans or cheese as a topping. Charged at a premium price.
December 2023 by David Elliott
DisgustedVisited the M&S Martlesham food store, 20 Nov, early afternoon.My wife found the women?s wc dirty.We had lunch in the cafe. We were told that only paper plates and cups were available (no explanation, which post wc experienced as below, I now see why) which I said was fine.Subsequently I visited the men?s wc - one cubicle dirty & unflushed, wouldn?t flush. I used second cubicle wouldn?t flush.Went to wash hands - soaped hands to find barely a trickle of water - had to wipe off on paper towel.I left wcs to find a staff member. Three male staff members who appeared to be doing little were standing around the self check area.I told one that I was disgusted to find the wcs were not working with no warning or signage or closure and wanted to see a manager.At first I was told that there was no water but ?it was just recent?.I said I don?t know what their definition of ?recent? is, as we had been in store for some 45 minutes - so why can?t you simply put up a sign to prevent customers finding out for themselves with no warning?The response was ?Fair enough?. ?Anglian water have been called ? then they wandered off. No managed appeared and I left the store.I wonder how the lack of water impacts the hygiene of a food store ?I phoned a complaint the following morning. I was given a complaint reference 2040954.I was told that this complaint would be passed to both the store manager and head office.After 9 days and not even an acknowledgment I phoned head office.?Customer service? told me that I had to ?visit the store to ask for feedback? !!!I said that was simply not good enough and wanted to speak to a manager.I asked if ?customer service? actually wanted to do anything or simply (once again) cannot be bothered and wanted me to pass on my experiences both with the store and of ?customer service? elsewhere - and was ?put on hold? for a second extended period.After my total call duration exceeded 22 minutes I gave up.I have had no further contact from m&s, no email, no call, nothing.In years to-date I have always had good experiences of M&S.In my view therefore, ?customer service? and indeed just some basic management must now have just descended to the depths.The ?customer service? would appear to be non-existent and where basic hygiene is at threat I consider serious.If it wasn?t serious it would be laughable.In these trying retail times, I would have thought organisations would be interested in customers.6/12/23 received email from ?M&S service team? basically apologising for my frustration but then saying that their role is to log & pass on the complaint, so I should go to the store to ask for the manager.(Needless to say I won?t be making any such trip and in any event that would presumably be to see the manager that I previously had asked to speak to,at the time, with no appearance ?!!)It just gets worse really.Received further emails, that made things worse including a claim 9/12/23 that they didn?t know the water was off (which is clearly contradicted by the occurrences noted) and then one to say 10/12/24 that they won?t be corresponding further. (Despite previously saying that the store was investigating and would give feedback ?)11/13/23 another email received.Told that both the café & management did know the water was off. (But as no connection made between water off & no flushing toilets or handbasins - so no signs & wcs deteriorate in the meantime as customers use wcs & discover for themselves that they don?t operate.)If that?s the state of management I?ll avoid the place.
October 2023 by Helen Cottrell
M&S Martlesham has been my regular shop for some years now, always good range of quality food and friendly, helpful staff but in the last few months it has been going downhill. The staff are always under pressure to do more than one job at a time, there are always fridges out of order and empty shelves or stock almost out of date. In addition the ladies toilets are invariably out of order. Please get back to being my favourite shop !
September 2023 by Pat Whitman
Always great produce and a great selection of really good ready meals
June 2023 by Eleanor Moore
Not happy with our experience in the cafe.Asked for tap water and told to get some from the stand by the till. I poured some water to find it filled with bits and warm. I asked for some water from staff at the till, the girl then filled a glass at the 'hand washing only' tap.My partner finally went to buy me some bottled water, and the same girl gave him in a dirty glass covered in lipstick.We won't be going back.Sort it out M&S, your cafes are usually better than this.
March 2023 by Sue Butler
Good choice of cakes and food all labelled for diet and allergy needs. Tables clean staff helpful and pleasant. We noticed member of staff happened to blow their nose. We were so impressed that they immediately sanitised their hands before touching tap and washing their hands.
March 2023 by Gerry Garraghan
Tills do not always give listed discounts when buying 2 identical products