March 2024 by Helen Matthews
Young lady that did the initial tests was pleasant and helpful. Although I had to wait for equipment to turn on and IT to load, surely if there is a 9am appt the equipment should be on in good time. There was also a problem with the lighting in the examination room, which took a while to resolve. The actual eye test seemed lacking compared to my test a year ago. It is possible that protocols have changed.The gentleman that oversaw the purchase of my glasses was attentive and friendly. Although more time alone to make a choice would have been preferred. I really hate someone hovering at my shoulder, and hastily chose the identical frames to my last pair. Only noticed after the purchase was almost complete.After purchasing one pair, I really wanted more than one pair, but wasn't given time to chose more. I went to Asda Opticians to browse, the difference was amazing, yes please browse just let us know when you are ready. I spent ages, I tried on over twenty pairs, selected 2 which together cost less than a second pair from Boots even at half price for a second purchase would have. One pair with varifocal and transition lens and one single vision pair.As it will be three pairs purchased at the same time from the same prescription it will be interesting to compare the quality from each supplier especially of the varifocals.I hope it is possible to update this review once I have received my glasses and I can comment re the quality
March 2024 by HILARY MILLS
Staff were professional. Seen on time.
February 2024 by Dorie Taylor
This was my 1st time at the Stowmarket branch, from booking to being taken care of was a 1st class experience. Helpful and patient. Leanne couldn't of done anymore for me.
February 2024 by Mary P
All the staff were polite , helpful and cheerful. I was allowed to explain everything in my own time and did not feel any pressure about buying glasses. My eye tests were all well explained. The lady who helped me choose glasses was so helpful and even took the trouble to ring the branch where i used to live, so that I could get the same lenses in my varifocals
February 2024 by Trevor Harrison
The team at Stowmarket were very polite friendly and efficient. They dealt with another customer who clearly had mental health issues extremely professionally . I don?t like wearing glasses , and in the many years I have worn them never really like the process of trying a different pair on, but Jonathan was excellent in empathising with me and finding a pair I actually like and would like to wear !! . For perspective this is something rather miraculous . He was engaging and had all the qualities you would want to have in a service industry in abundance. The optometrists were also very good taking time to go through relevant history and ask all the right questions etc. which often you don?t get with other places I have been to over the years . Well done Stowmarket , thumbs up from me.
February 2024 by Vanessa Brenchley
I absolutely love the staff at Boots Opticians stowmarket. Fast service, polite and easy to talk to.
February 2024 by Colin R
Friendly and helpful staff. No pressure to buy specs. Recommended.
February 2024 by Brett Lee
They was excellent , took their time to make sure the glasses would fit correctly and did not make a fuss when i could not make my mind up
January 2024 by NURADIN SYLEJMANI
Very friendly and professional service
January 2024 by Adam Jack Williamson
From the moment I stepped into the opticians room to exiting the shop, I felt valued as a customer, and not just another appointment to get through!The staff were very thorough, especially the optician, who made me feel at ease, as we talked about my requirements - he listened carefully and demonstrated an understanding of my needs. I felt like I was in the hands of an expert, which is precisely what I was hoping for. I'm really looking forward to trying out my new lenses and feel that at last, I should have sight correction that works.Thank you so much!Keep on keeping on!
January 2024 by Janet Howard
Excellent service. Staff very good.
December 2023 by Eric Thirkettle
A welcoming reception, pleasant surroundings. I was seen on time. The various procedures were carefully and clearly explained by the staff who were attentive to what I had to say.
December 2023 by Caroline Dye
It was easy to access in a wheelchair and the staff were very helpful
November 2023 by Stuart Price
Helpful friendly staff that took time to explain what was being done and why and added a last test to confirm that all was well.
November 2023 by Gail Beckwith
All the staff were highly professional with excellent people skills.