January 2024 by Nigel Blandin
Firstly, Great staff who were very helpful. You had the bits I need, so good as well. However, on line I could get 10% off the tool I bought, but the useless Halfords club doesn?t give me anything. What?s the point? Apart for you firing emails at me all the time.
January 2024 by Jenny D
What a great all round experience - first time using our new Halfords Motoring Club Premium membership, at the Sudbury branch. The guy that replaced our head light bulbs (no charge for the fitting thanks to our £4.99 a month membership), was brilliant. He carried out our free 10-point car check at the same time - topping up our tyre pressures and explaining what he had done and was doing. We had a couple of issues we didn?t know about regarding our lights. Warm, professional and so helpful. Thanks a million, Matt N. Halfords is lucky to have you!
December 2023 by Elena Barry
Guy wearing the black bah humbug Santa hat was amazing. Took one look at my broken dashboard and knew what I needed. Great knowledge and service. Thank you.
December 2023 by Gilbert Wicks
Was served by Robin who thoroughly knew what he was talking about in helping us pick a bike for our daughter. He helped us choose a bike that will grow with her and adjusted a few different bikes so she could try them all. He said he could get the bike ready for us there and then within 15 minutes as he duly did. Really relaxed experience, plenty of space for our daughter to test the bike out and expert assistance. Our daughter is very happy with her bike, which is obviously on its way back to Santa until Christmas Day ;)
December 2023 by Caitlin Cleverley
Went in today as I ordered a mirror for my driver side which cost me £33 but for the mean time I had something to stick it back until my replacement came and the man said he could fit it. I went in today and another man came out and look at it and said we don't do that ... so I questioned him as the first guy served me said he would but this one said he can't. The rudeness and the bad customers service was shocking and even for the other members of staff to say we do replace that just shows he couldn't be bothered ! Will never be going back and my mirror was definitely not worth ££.
December 2023 by Sebastian Tarca
Very unprofessional. I walked in to replace a warranty part after checking if they have it in stock but even then they have refused to serve me saying that they don?t know if they have it in stock and that they will have to order it for next week and they will only order them when they have time because apparently they are to busy and that the queue behind me is too big (there was 2 people behind me ). As far as I know in retail the customer comes first but apparently not in their store. I am disgusted with how I have been treated and ?served ?.
December 2023 by Jon Hart
Ordered parts to service my cars as I have a trade card , only to find I did not receive any trade discounts on the filters ! .I could have got them from euro parts on my trade account there cheaper !!!!I feel halfords have let me down
December 2023 by Barry Lowenhoff
Your assistant - Robin was very helpful and polite! A great and successful visit.
December 2023 by DJ Payne
Always go to Sudbury Suffolk for fitting of wipers bulbs etc very good ?
November 2023 by Mim Clark
Brilliant service and reasonable price. Thank you very much.
August 2023 by Ellie Dawes
Took our car to the Sudbury branch in June as our 2 year old cars air conditioning had stopped working.They said they could not see any problems/leaks and it is just one of those things and recommended to re-gas the aircon at £104... Less than a month later and the aircon is not working again.Brought the car back to the shop to be told there is a leak but nothing they can do and just shrugged their shoulders.Took this up with Halfords directly rather than the Sudbury branch as they were useless to then be told they will not be investigating further and I need to take legal action against them. They will not let me speak to management within Halfords head office.I am now in the proceedings of taking legal action with this company as not standing for this, especially after seeing all these reviews of them doing this frequently to customers with air conditioning.
August 2023 by Brenda Gilson
Good experience, all staff were friendly and helpful. Will use this service again.
August 2023 by Caroline Grace
Really helpful service with my pre-order/click & collect?called to confirm substitution, had everything ready & waiting when I arrived.Quick fitting. Friendly and chatty service, thank you.
July 2023 by Gill Harris
My Audi A3 needed a new battery urgently with busy day ahead. Arrived at Halfords, Sudbury at 8.00a.m. Luke promptly fitted a new AGM Stop/Start battery and by 8.25 he was doing the 10 point check, signing me up for their motoring scheme and sending me on my way. Highly efficient and pleasant service. Thank you Luke.
July 2023 by D L
Sold my daughter the wrong bulb she went back to the store and was given the correct one then duped into getting it fitted once completed charged £18 to fit a bulb!! they could've told her the price beforehand... ?
