March 2024 by Susan cronly-dillon
Thank you Dominic for excellent service. You made buying a new (to me) car easy. Would definitely recommend.
March 2024 by Rebecca Foster
Brought a used car recently from Dominic, I was nervous walking into a dealership however he made the whole experience relaxing and enjoyable!! Thanks underwoods
March 2024 by Darren J
Helpful and friendly staff. Were able to help me out with a courtesy car when mine unexpectedly needed to stay with them due to an issue.
February 2024 by Karen Vatter
I feel so sad at having to leave this review as we have been a customer of 13 years and in that time have bought 2 new cars and 1 used and have a service plan with them. This review is not for the sales team, but the servicing/repairs team. We have been trying to have our Meriva fixed or diagnostically assessed, for now, 2 weeks and Sudbury want Tiptree to look at it, but Tiptree want Sudbury to look at it. The facts of the matter are that we are unlikely to be able to drive it to Tiptree because some days we can't start it; if we're lucky enough that it starts and can drive it - all warning lights and accompanying warning sounds will come on and of course we don't know what will happen if we continue to drive it too far.The receptionist is very helpful and empathises, but whoever is responsible for Sudbury simply refuses to want to even look at the car.Finally I am a carer for my brother who has disabilities and can be called upon at any time. As we are one working car down, it means that I am forever having to drive my husband to work and then collect him so that I can have a car just in case my brother needs me.I am very disappointed with this service or lack of it and whilst it is good that it has been escalated to area management, it still does not leave us with 2 working cars.
October 2023 by Geoffrey Morris
Thank you Guy and the team at Sudbury. The sales process was very smooth and they sorted a problem with the car out for me without any fuss. Recommended.
April 2023 by S M
Appalling customer service again..Nearly 20 years ago i tried to buy a new car from sudbury vauxhall i found them ignorant, unhelpful and rude.However my partners vauxhall needed a service and mot her first since owning this vehicle so i thought i would try Underwoods as surely it couldn't be as bad now..Well i was wrong several attempts i failed to reach the service department, twice i left my details with the receptionist for them to get back to me and obviously they haven't bothered..I can only guess they don't need the work..
March 2023 by Michele Freeman
Following sales executive Terry's friendly, pragmatic, patient advice and help, we are happily driving our used Skoda Octavia.We would have no hesitation in recommending a chat with Terry if you are thinking about buying a car from Underwoods at Sudbury.
March 2023 by Eugene Jones
Would just like to thank Tom at the Clacton on sea branch for my parents for all he?s help and advice on there new car they always go back to Tom when upgrading there cars as he is so helpful don?t false you into buying a car and makes sure the sale all goes through and sorts everything out for you and we highly recommend underwoods car sales from the Jones family
January 2023 by Christina Thorn
Absolutely amazing service from Terry, such a nice man and so very helpful . Purchased my car with no stress at all and was kept up to date all through the process thank u so much would recommend 100%
November 2022 by Jason Martin
Had our car serviced there and was having a look around the new skodas and at no point did anyone ask if we needed help. UPDATE, got a phone call to see if I needed any help and was very pleasant. If only all the staff there were as good as Terry who was not in on the day we visited.
November 2022 by Paul Bellinger
Had some bodywork done on both of our Astras. Martin in the bodyshop couldn't have been more helpful. The quality of work was top drawer. 100% recommended.
November 2022 by Melford Scouts
Many thanks to Underwoods motorgroup with Jim, Harry, Mike and Steve who gave up their free time to help Long Melford Scouts to come and work towards their mechanics badge in the Sudbury workshop. The scout really enjoyed themselves an enjoyed their experience. Many thanks. Awesome guys.
November 2022 by Rachel Anderson
Recently bought my second car from Underwoods in Sudbury, this time as a part exchange. Cannot thank Terry enough for the time he took to listen to what I was looking for and my car needs before offering cars which fit my criteria and budget. My previous car has been covered by a service plan though Underwoods and every member of the sales and service team that I have dealt with over the last 6 years has been kind, patient, helpful and profressional. I an really happy with my new car and the process I went through, ably guide by Terry. Thank you.
November 2022 by Geoff Edwards
Made an enquiry online and David the sales Manager called me within ten minutes of making the enquiry. I then spoke with Terry the sales Executive who was very honest, helpful and knowledgeable of the vehicle I was after and what I could/ should get. Terry has been in the motor trade for sometime and knows what he?s talking about I then put a deposit on the car and David emailed me and thanked me for my deposit and to book an appointment. My mum went and spoke to David and David was very helpful and polite. Then today Saturday me and my Dad went in, David met us and shook hands and spoke honestly about the car there was no pressure we went on a test drive and when we came back Terry offered us a cup of coffee and gave us a funny story about a car he sold once before. We then went back to David?s office where again no pressure was made to us to buy the car and or other products.Both me and my Dad want to say thank you to David and Terry for being such honest and non pressured sales people we bought the car because we got a good deal and also because people buy from people! David is sorting the car and putting it through a service and also sorting a few little things Highly recommend David and the team! I?m looking forward to collecting my new car very soon. I think my parents will probably meet with David and Terry again soon when my brother is due to upgrade his car next year I will ensure David is contacted again! Kind RegardsGeoff Edwards
November 2022 by Josie Macgregor
Took my car here to get an MOT and the team were fantastic. Ben was especially helpful answering all my questions. I will definitely be using underwoods from now on. Thank you all so much! Highly recommend.
