March 2024 by Emma Andrews
All staff members are friendly, polite and extremely helpful. Will definitely recommend
March 2024 by Emily Bridge
Team members made me feel comfortable and relaxed. Excellent services. Highly recommend
February 2024 by Nigel Kerridge
Much improved less waiting
February 2024 by Cara Duffy
Very impressed with the service and the quality of my new glasses
February 2024 by Emma Needs
Very efficient however didn't like young male staff chatting near me whilst I was doing an eye examination- was quite off-putting! I'm sure I will be back.
February 2024 by Pablo Macartney
Initial eye test was very efficient, if not a little rushed. The consultation over selecting suitable glasses was conducted very professionally. However the next visit was after their standard 14 day production period. The handover of the £230 glasses was later than the appointed time and seemed rushed.Your customers need to be treated with a little more decorum and not treated as if being production line processed.
February 2024 by Joy Conway
I had a short wait for my eye test but worth the wait. I had a thorough check up & staff were very polite & helpful. Kirsty was very thorough with my eye examination. I am very pleased with my new glasses & lenses. Thank you.
February 2024 by Stephen Lewis
Friendly sales person, new store at Woodbridge with ample space. Like new glasses
February 2024 by Aydj Hill
The store was far too busy and noisy.They are clearly booking too many appointments across time ranges.They need to think quality over quantity, in order to actually retain their customers.Appointment times were running very late. The optician was very rude and dismissive informing me that he couldn?t access my previous information from another specsavers branch as they are a franchise! After waiting over 35 minutes for my eye test they completed it in under 5 minutes,it did not feel worth £25.I have always used specsavers and now I will not use again as the service is now substandard and like a production line , the personal touch has been totally lost.Now after my appointment I went to look at the frames. Bearing in mind I was wearing my previous pair purchased from specsavers a few years ago, the ones on display are now very bad quality, including the designer range. I think I know what is going on, they have used cheaper materials that are less durable so that you need to replace them more frequently , yet they have not reduced their prices. But oh yes have increased pricing.I waited over 40 minutes for a staff member to come over to take payment for my test and they didn?t even offer to help me buy some glasses???? Specsavers this branch is a total disgrace. It?s such a shame as Specsavers you were the go to optician , there are plenty of great new indie online optical companies now, I advise people to get your test done, BUT DO NOT BUY YOUR GLASSES FROM HERE! They are such bad quality. The staff all need some serious customer service training.
February 2024 by K Z
What a lovely branch. My partner came in, very distressed, late on a Sunday afternoon because a lady had had a nasty fall and broke the frame of her glasses, without which she couldn't see. He was hoping they might be able to get a frame ordered for her... Instead, they were super kind and caring and fitted the lenses into a new pair of frames right then and there, with a lot of care towards him, so that then he could go back and help. Thanks so much, Specsavers, we will definitely be using the Woodbridge branch for all our glasses needs from now on. Top customer service. Thank you!
November 2023 by Ivan Piper
Excellent friendly service and product
November 2023 by Donna Fenn
Absolutely incredible service and support throughout my visit. Thank you so much ?
November 2023 by Garrie Griffiths
Welcoming staff, professional and friendly service, good turnaround from sight test to glasses on your face, reasonable pricing? Job done!
November 2023 by Sara Williams
Excellent service from start to finish. I had no problems with waiting, the eye test, the after service ,, everyone was very professional and attentive. Highly recommended.
November 2023 by dennis looker
Good service very happy ? will go again good skills well look after.