November 2023 by William Browne
My pint of Doom Bar real ale was off, stale and smelled of vinegar. This is caused by wild yeasts and bacteria which should not be in the system forming acetic acid. I complained to the bar man and he swopped it for Guinness. Over an hour and a half later a man on the next table took his Doom Bar back and complained for the same reason. I know this because I spoke to him about it. The bar man had continued to serve the Doom Bar knowing that it was off. What a nasty, cheap skate way to mistreat their customers hoping that they will be too embarrassed to complain.To be fair our waitress was very sweet and the food was fine.I will not be going back.
October 2023 by Brian Ives
Service was very slow mainly due to apparant staff shortages.We had a similar experience in August, but at least on that occasion we had been informed of the issue by the manager prior to taking our seats.The tables were very sticky and had not been wiped properly (our napkins were stuck to the surface).We were seated in the conservatory area, which was quite full and noisy, whereas there was lots of space in the main restaurant area.We had to wait some time before our order for drinks and food was taken. The cauliflower cheese was not available (similarly it had not been available the last time we visited in August) which was surprising as this is a staple extra to have with roast dinners.Our order was served relatively quickly, and we were offered sauces but these did not materialise and required two reminders to eventually receive them.We were not offered any further drinks.We asked for the menu to order desserts, and these came quite quickly.Sadly the apple pie was a disaster (pastry very wet and the apple filling had hard bits of core and rind, which was very unappetising).The Cricketers has, in the past, been a very good venue but sadly, the quality and service seems to have fallen from its previous high.
October 2023 by Laura Price
I have to leave these guys a 5 star rating for our meal tonight at the cricketers in bagshot! My youngest son has severe allergies and eating out is very stressful and difficult for us. He never has much choice on the menu but tonight he had a few options and it was so refreshing. The staff were very attentive, making sure we had freshly washed and sanitised cutlery (so there was 100% no chance of cross contamination). The allergen book was very easy to follow.Our waiter was smiley, kind and helpful as were other staff we had interactions with.Thank you for making our evening an enjoyable one. We will be back soon!
October 2023 by Adrian Marsh
Got 40% discount. 4 of us had great gammon steaks. The staff were friendly. One of the loos was shut but not a problem
September 2023 by Brad R
I honestly feel like I made a genuine friend with my visit to the beefeater at bagshot. Mo was the most enthusiastic, quality and funny waiter ive met. 10/10, legend.
September 2023 by Julie M
We visited the Cricketers for an early evening dinner and had a warm, friendly greeting. They were not too busy and are drinks and food order was taken quite promptly. The food was good as we have come to appreciate at this Beefeater. Karen, our server was particularly friendly and helpful, nothing was too much trouble. It is such attention to customers that makes for a pleasant dining experience. We found the price too was very good value for money with the promotion on offer. We will certainly visit again.
August 2023 by Karen R
Our waiter, Mo, was very kind and went above and beyond to serve us. He is definitely an asset to the beefeater.
August 2023 by sharonshealy
After being told we couldn?t eat only drinks, Mo went above and beyond to make sure we had food and was very attentive. From what we could see Mo is a great member of staff, constantly attending to people and was extremely friendly and helpful. He was very welcoming and made us feel very at home and relaxed. Thank you Mo for making our evening with two young children enjoyable
August 2023 by Julie N
Stayed in the premier inn next door for 3 nights restaurant staff we encountered were abrupt , not friendly, racing all over was told by the waitress no mustard for our burger fair enough but 10 minutes later some regulars came in and sat behind us and we heard another waitress whisper I will get you some from the kitchen ?.. the next night we were allowed to eat in the bar this time no problems, nice young man on the bar very helpful and the food was very good , the next night we had booked a table in the bar as they asked us to , so we arrived at 8.30 all ready to order our meal , was very busy then suddenly the waitress we had on the first night appeared and shouted I have an announcement!! There has been an incident and no more meals are being served , no more information was given people were saying well I?ve already paid and she said well go to reception and ask for a refund !! So we were left high and dry by this time it was 9pm too late to go anywhere else , so on the last night of our holidays we ended up sitting on the bed with a Big Mac , don?t know what?s going on behind the scenes here but if you want somewhere unreliable with no food and bad customer service this is the place for you .
August 2023 by anothersteve
We enjoyed a very nice meal last night at ?The Cricketers??.it was our 1st time here. We chose the ?Evening Set Menu? which gave a good choice for all three courses & was good value. Our waitress Karen gave us excellent service even though she was very busy almost working the whole restaurant on her own a lot of the time. She was very polite,friendly & attentive, making our visit a pleasurable experience & the food was very good too.
August 2023 by vickyapples
Food was fantastic & our server Karen was friendly & attentive. Her wine recommendation was spot on too.
August 2023 by Nicholas M
Return visit, good food, very welcoming staff, will come again esy to park. Food very reliable and happy
August 2023 by stevewM3959PI
Great staff, good food and lovely environment. Enjoyed a fabulous steak meal. Staff were accommodating to allow my wife to take her time eating.
August 2023 by Catherine R
We waited to be seated at 5pm for around 10 minutes before staff acknowledged us, having booked a table in advance . Lady who greeted us was clearly annoyed by something and was very grumpy. Once sat down we had to keep asking for more menus, drinks menus, kids menu. We asked for the Sunday lunch menu to then be told they sold out so can't have it. On a Sunday and sold out of a roast, the restaurant was hardly busy. No one thought to contact us about this or inform on arrival. Notified of an allergy within the group, to then be handed a huge out dated red folder by a male staff member. He addressed individual as the allergy person, he was very rude and insensitive. Told to look through it and work it out ourselves. Not very professional, staff should be trained about allergies. Food was average, bit cold. Only one lady member of staff seemed to be serving around 7 tables, she was friendly and helpful. She appeared very embaresed about colleagues. Won't return.
July 2023 by Richard B
Excellent service from start to finish. Food was good and hot. The waiter (Mo) very accurate, friendly and professional. Well done!
