November 2023 by Carla Jackson
Drove here to get medication for the dog as it said open till 7 online and on the phone but it was closed at 6.30
November 2023 by Alex Tomlins
Excellent service and friendly staff.
October 2023 by Jane Evans
Always full of unpacking in the aisles which is a shame and practically no cans of Hills science food. Otherwise a friendly store
June 2023 by Natasha P
Receptionist for the vet upstairs was reluctant to provide info about puppy parties (had to press for info to find out it?s allegedly only for puppies with one vaccination ie., 10-12 weeks old only) and claimed to not have a list of trainer contacts for small dogs despite us being told that we should go ask her for this info as she has the list?Other staff were very friendly and helpful though
June 2023 by Gurdev Matharu
Called the branch to ask for advice member of staff was unable to her me due to apparently a bad signal but took my number to call me back..... Waited and then calked back spoke to same member of staff who did not recall our conversation and insisted I had spoken to someone else even though I asked for her name???Must have been the morning after a very heavy night before......
April 2023 by richard heath
Useless, tried to book an appointment .REDICULOUDLY COMPLICATED AND TIME WASTING SYSTEM TO REGISTER WHEN I JUST WANT TO BOOK A GROOM!!!!. I WILL BOOK ELSEWHERE.
April 2023 by Amelia Gould
Was quiet when visiting and had the exact item we needed. Staff were friendly too
February 2023 by Robert Barrowcliffe
Such a lovely Group of staffLovely vetsAll so helpful
December 2022 by Dominic Bill
A good range of products, especially kitten food as I've found it difficult to buy in supermarkets. Ours were a little fussy, nice to have a variety of brands & types to keep them entertained at feed times.Big free carpark, and next to Waitrose, which is an added bonus!
December 2022 by noah
Convenient location, can do a pet shop and grocery shop as there is a Waitrose in the same retail park!!
December 2022 by Louise Crook
Staff are always friendly and helpful, always a great stock selection
August 2022 by KM Stock
Since June I?ve visited this store frequently. As a new puppy owner I needed lots of help and advice. Every time Charlotte has been brilliant and patient; other staff very helpful too. Always pleasant and knowledgeable. Good discounts on their VIP app and many offers in the shop.
August 2022 by Kristel Seidler
Brought a crate mat from here - way exceeding the price shown (both in Guildford store and here) explained tp a manager that the price above and below that item. I felt not only mislead but that the company had duped me since the price at the till was £30 not £12 & they passed it off as ?it happens" people move things around all the time and it?s not our problem that someone picks something up and puts it down in the wrong place.It?s also not our responsibility to mark every item in the store with a price as it?s too time consuming ? She said. Apparently according to this store not only do they bot have the ability to give you the item not at the price displayed or ensure the items are all in the correct places they also have no power whatsoever in reducing the price for a customer when their consumers have been miscommunicated. So basically any other store that has the ability to mark all the items with a price - for example TK maxx? they are exceptionally talented?Goodness me, I am just thankful I have better things to do with my time than teach them how to be kind, respectful and creative with problems that are bound to occur where their processes unfortunately do leave them accountable.I wanted the product and had been looking to save myself more hassle with taking care of my rabbit . The store not only unaccounted for their business sense, they don?t have any& nor do they care ?. I won?t be shopping here again. I will also buy from a Pet store when it?s ok to have some clear communication and an easy life as a consumer in making these demands- after all if your a local shop down the road, you can?t afford not to ensure all your customers are satisfied and clearly communicated to, these guys are far too bigger company to care. If that?s the attitude to me, what?s it like towards my rabbit care and my rabbit? Thanks for reading.
August 2022 by Katie Somers
Took my puppy there he peed on the floor, I was mortified but it was no bother to the team! Thank you for cleaning up my dogs pee! Great team!
July 2022 by Andre Labuschagne
Very helpful for my pet needs. Vouchers iffered for me have not been useful and they do not stock the boxed version of Bakers tender chunks for small dogs. But then not all shops can stock everything. This is why i still rate them high..
